(USA) Senior Manager, Technology Operations - Cross Border Automation
About The Position
This individual contributor role will provide centralized Global Logistics representation within Walmart’s North America Cross Border program, supporting import and export transportation across the U.S., Mexico, and Canada. The role will partner with Cross Border Operations, U.S. business and Transportation teams, Customs, Product, and Technology to translate operational needs into scalable requirements. This individual will own Global Logistics BRDs and the requirements backlog, drive prioritization, and remain engaged through implementation. Success requires strong supply chain knowledge, domestic trucking and cross-border transportation experience, working knowledge of customs and trade compliance, and the ability to influence across complex cross-functional environments. The Global Logistics Operations Automation team leads technology-driven transformation across Walmart’s worldwide logistics network. Combining deep operational expertise with advanced automation, the team simplifies complex processes and addresses operational challenges to enable scalable solutions. Collaborating closely with Operations, Product, Engineering, and business partners, the team translates business needs into effective technology strategies. Their focus includes streamlining workflows, accelerating automation adoption, and delivering measurable improvements in efficiency, visibility, compliance, and execution throughout end-to-end global logistics operations.
Requirements
- Strong supply chain, transportation, or logistics experience, including domestic trucking and cross-border transportation.
- Experience leading requirements discovery and developing high-quality BRDs.
- Ability to translate complex operational needs into actionable technology requirements.
- Working knowledge of customs and trade compliance processes.
- Understanding of supply chain processes, technology, data, and operational execution.
- Experience managing and prioritizing requirements across functions and stakeholders.
- Strong analytical, problem-solving, communication, and stakeholder management skills.
- Ability to influence Operations, business, Product, and Technology without direct authority and independently drive complex work through implementation.
- Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience in project management, program management, program operations, or related area.
- OR 7 years’ experience in project management, program management, program operations, or related area.
- 2 years’ supervisory experience.
Nice To Haves
- Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area.
- Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
- Knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
Responsibilities
- Represent Global Logistics: Bring an end-to-end GL perspective to Cross Border decisions and priorities.
- Own Requirements and BRDs: Lead discovery and develop actionable business requirements for Product and Technology.
- Connect Requirements: Align Cross Border Operations, U.S. business, Transportation, Customs, and GL requirements.
- Own and Prioritize the Backlog: Manage requirements and drive prioritization based on business value, risk, dependencies, and scale.
- Drive Implementation: Resolve requirement changes and validate delivered capabilities.
- Challenge and Simplify: Identify process versus technology gaps and reduce complexity.
- Think for Scale: Ensure requirements support scalable import/export flows, markets, business models, and future growth.
Benefits
- Competitive pay
- Performance-based bonus awards
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
- Live Better U (Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
