Senior Manager, Technical Training

Huntress

7d•$185,000 - $210,000•Remote

About The Position

Cybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations. That pushes defenders like us to operate at the highest level, and it deepens our need for good people who want to make a meaningful impact. Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers protecting complex environments, often without the time or headcount to handle it all. That’s why we build our technology in-house and back it with a 24/7 human-led Security Operations Center (SOC). As a result, our platform is never disconnected from the experts who manage it, ensuring our customers' protection. Huntress now secures more than 5M endpoints and 11M identities worldwide. Those numbers keep growing because more businesses rely on us to help carry the load and operate with more confidence. Every day, you can see that commitment in how we stand with our customers and how we show up for each other.

Requirements

5+ years designing and operating training or enablement programs in a technical domain, with demonstrated ownership of outcomes
Experience managing or mentoring direct reports with a track record of developing talent toward greater ownership and scope
Proven ability to conduct needs analysis and translate operational gaps into structured learning frameworks
Experience building measurement systems that connect programs to performance, not just participation
Track record of collaborating with subject matter experts to develop technically accurate content without requiring SMEs to carry the instructional design work
Comfort working in ambiguous, high-growth environments where the process needs to be built before it can be followed
Familiarity with cybersecurity operations, SOC workflows, or technical support environments sufficient to earn credibility with practitioners quickly

Responsibilities

Own the end-to-end training lifecycle for the security organization - needs analysis, program design, content development in collaboration with SMEs, delivery, and outcome measurement
Build and maintain onboarding paths that get new hires to operational readiness faster and more consistently across SOC and Global Support
Partner with SOC and Support Operations Managers to identify performance gaps and translate them into structured, prioritized learning initiatives
Develop and enforce program quality standards including assessment design, knowledge validation, and effectiveness tracking
Define and report on enablement metrics that connect learning outcomes to operational performance, not just completion rates
Leverage AI-assisted tooling to accelerate content development and program iteration without sacrificing rigor
Develop and grow direct reports, creating clear growth paths and coaching toward increasing ownership of program and content responsibilities
Maintain a live requirements backlog ensuring programs reflect current operational realities rather than static curricula