Senior Manager, Technical Demand Planning

Carnival Corporation•Miami, FL

11d•Hybrid

About The Position

The Senior Manager of Technical Demand Planning is responsible for building and leading the Demand Planning Center of Excellence (COE), driving the development of new capabilities and best practices in demand planning across the organization. This role involves supporting brand Demand Planners, fostering collaboration, and ensuring the implementation and adoption of new processes and tools. The Sr. Manager will work closely with cross-functional teams, including Supply Chain, Asset Management, Brand Technical Operations, Brand Finance and IT, to optimize forecasting accuracy, support the brand S&OP (Sales & Operations Planning) process to align demand forecasts with business objectives and enable data-driven decision-making. The ideal candidate will have proven leadership experience in demand planning, a passion for process improvement, and the ability to deliver significant business impact.

Requirements

Bachelor's Degree in information technology, computer science, or related field or Required: Bachelor’s degree in Supply Chain Management, Supply Chain Engineering, Statistics, or a related field
Demonstrated ability to lead transformations, influence stakeholders and apply change management
Strong collaboration and communication skills
Ability to work in complex organizations under ambiguous circumstances
Deep technical expertise in forecasting, demand planning and S&OP.
Understanding E2E supply chain
Excellent verbal and written communication skills conveying information succinctly and clearly with the confidence to present to leadership teams
Expert level knowledge of Microsoft Office, particularly Excel and Power Point
Able to work with a diverse set of people from multiple countries
Ability to manage competing priorities
Minimum 7 years of experience within demand planning or related function
Minimum 5 years of experience with leading Demand Planning and/or S&OP in a management role

Nice To Haves

Certification in supply chain management (e.g., APICS, CPF, CSCP, etc) is preferred
Working knowledge of Kinaxis or similar planning tool
Working knowledge of AMOS
Strong leadership and strategic thinking – able to set a vision, engage up, down, and across functions, and drive alignment to actions
Experience supporting entertainment operations, hospitality operations, cruise
Previous MRO experience
Maritime or related industry experience

Responsibilities

Build and lead the Demand Planning COE, and indirectly manage the brand demand planners
Establish a clear vision and strategy enabling the brands to deliver on their goals
Partner with key stakeholders to foster a collaborative working environment that embraces continuous improvement and ownership
Support and mentor brand demand planners
Engage in selling and influencing to build coalitions up, down, and across the organization in the pursuit of delivering business outcomes
Promote and celebrate team wins!
Create and standardize demand planning processes, tools, and methodologies
Enable scenario planning and risk management to provide leadership with options and trade-offs
Automate processes and embrace manage by exception approach to enable planners to focus their time where it matters most
Work closely with Asset, Maintenance Strategy, and Inventory Control teams to improve accuracy and visibility to demand signals through the lifecycle
Collaborate cross-functionally to identify and resolve data quality issues
Evaluate new data sources and models and their value add to the forecast accuracy
Identify opportunities to fully leverage planning tool capabilities, including statistical, AI and ML.
Actively promote and champion the S&OP process, ensuring it aligns with organizational goals and is seen as a key driver of successful outcomes.
Work closely with cross-functional teams to foster a culture of ownership for the process and its outcomes.
Establish disciplined processes to ensure the fundamental pillars of S&OP are in place, manage conflict, and empower ownership
Develop and benchmark performance measures to track progress and drive continuous improvement (MAPE, WMAPE, Bias, Value Add, Etc)
Establish Management reporting highlighting KPI tracking and metrics
Facilitate brand Demand Review, S&OP, and cross-functional meetings

Benefits

Cost-effective medical, dental and vision plans
Employee Assistance Program and other mental health resources
Company paid term life insurance and disability coverage
401(k) plan that includes a company match
Employee Stock Purchase plan
Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.
Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.
Sick Time – All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
Personal and professional learning and development resources including tuition reimbursement
On-site Fitness center at our Miami campus