Senior Manager - Taxation

Freshworks•San Mateo, CA

12h•$185,000 - $235,000

About The Position

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us.

Requirements

Bachelor's degree in Accounting, Finance, Tax, or related field; CPA, MST, or equivalent preferred.
8+ years of progressive tax experience, including significant indirect tax (sales and use tax and VAT) expertise.
Strong knowledge of U.S. sales and use tax regulations and global VAT principles.
Experience in a multinational technology or SaaS company preferred.
Experience managing indirect tax audits and working with external advisors.
Familiarity with ERP systems (NetSuite preferred) and tax automation platforms such as Avalara, Vertex, or similar solutions.
Strong analytical, problem-solving, and project management skills.
Excellent communication and stakeholder management abilities, with a demonstrated ability to influence across functions.
Ability to thrive in a fast-paced, high-growth environment and manage multiple priorities simultaneously.

Responsibilities

Manage all aspects of U.S. sales and use tax compliance, including registrations, filings, audits, taxability determinations, and exemption certificate management.
Oversee global VAT compliance, including indirect tax reporting, filings, registrations, and process improvements across multiple jurisdictions.
Monitor and assess changes in indirect tax laws and regulations, evaluating business impact and implementing necessary compliance measures.
Responsible for indirect cash tax forecast of Freshworks US entity and report to tax team and FPA team
Responsible for monthly Indirect tax exposure analysis and Journal Entry posting
Responsible for indirect tax audits, inquiries, and examinations from tax authorities.
Collaborate with Product, Billing, Procurement, and Legal teams to ensure appropriate tax treatment of new products, services, contracts, and business initiatives.
Manage relationships with external advisors, tax authorities, and compliance service providers.
Drive automation and process improvements within tax systems and workflows, including ERP and tax engine integrations.
Support merger, acquisition, and international expansion activities by evaluating indirect tax implications and risks.
Develop and maintain tax policies, procedures, and internal controls to ensure compliance and operational efficiency.
Mentor and provide guidance to junior tax team members as applicable.