Senior Manager, Talent Operations & Strategy

CVS Health•Hartford, MD

1d•$75,400 - $182,549

About The Position

The Senior Manager, Talent Strategy Program Manager for Ventures, Experience and Technology drives the planning, execution, and continuous improvement of colleague experience programs across the talent portfolio. This program management role partners closely with Centers of Excellence on content creation and delivery, translating business needs into actions that deliver talent outcomes. The role shapes the colleague experience, coordinates cross-functional teams, manages timelines and budgets, and ensures programs deliver measurable value. The position engages directly with senior leaders and requires polished executive presence, strong relationship management, the ability to manage up and influence stakeholders, and sound analytical judgment. It calls for close attention to detail and the ability to move between strategic thinking and hands-on execution.

Requirements

At least 7 years of experience in human resources, program management, or general business administration.
At least 3 years of proven program management experience, distinct from project management, in talent management, HR, or Learning and Development.
Demonstrated executive presence and comfort engaging with the most senior leaders in an organization.
Ability to manage up and influence senior stakeholders while maintaining strong working relationships.
Strong relationship-building skills across internal cross-functional teams and with external partners and vendors.
Strong analytical and problem-solving skills, including directing data analysis and interpreting results to inform decisions.
Outstanding organizational skills and attention to detail, including the ability to manage multiple programs simultaneously.
Ability to balance strategic thinking with tactical, hands-on execution.
Ability to adapt to change, unforeseen challenges, and shifting priorities in a dynamic environment.
Strong negotiation skills to navigate conflicting priorities, resolve issues, and reach mutually beneficial agreements.
Excellent interpersonal and communication skills for collaborating with diverse stakeholders.
Bachelor’s degree in Human Resources, Business Administration, or a related discipline, or equivalent experience.

Responsibilities

Oversee end-to-end execution of colleague experience initiatives across Ventures, Experience & Technology, partnering with Centers of Excellence that own curriculum and content development.
Translate business needs and leadership priorities into clear, actionable program plans.
Establish and motivate cross-functional teams, clarifying roles and responsibilities and ensuring timely communication.
Identify potential risks and develop mitigation strategies; proactively manage challenges.
Communicate program status, milestones, and issues regularly to stakeholders.
Manage program budgets and track expenses, meeting financial objectives and making cost-effective decisions.
Define and track measures of program success and incorporate lessons learned into future programs.
Build and maintain executive relationships with senior technology leaders, representing Talent Strategy credibly and confidently.
Manage up and influence senior stakeholders to ensure alignment.
Cultivate relationships with internal partners, external vendors, and other partners to support program delivery.
Direct analytical work by defining questions and data needs, then interpreting findings and acting on results.
Balance strategic planning with hands-on tactical execution.