Sr Manager, System Analysis and Technical Delivery

PayPal • Scottsdale, AZ

1d • $152,500 - $226,600 • Hybrid

About The Position

The Senior Manager, Systems Analysis and Technical Delivery will lead technical requirements, systems analysis, technical product delivery, and user acceptance testing for PayPal Bank products and platforms. The role oversees requirements and delivery across APIs, core banking, data, vendor integrations, and enterprise shared services.

The position establishes the requirements and delivery cadence needed to support the Bank’s initial technology buildout and ongoing operations. Working with Product, Technical Program Management, Engineering, Architecture, Data, Operations, Risk, Compliance, Finance, and external vendors, this leader translates business and regulatory needs into technical requirements and drives execution from solution design through implementation and production readiness.

The role also builds and leads a systems analysis, technical product delivery, and UAT capability for PayPal Bank, providing direction and coaching to analysts, technical product managers, delivery leads, and testing resources. It promotes ownership, transparency, disciplined execution, strong documentation, and continuous improvement.

Requirements

• 12+ years of experience in systems analysis, technical product management, technology delivery, program management, or related leadership roles within banking, fintech, financial services, or another regulated industry.
• Bachelor’s degree in Engineering, Computer Science, Information Systems, Technology, or a related field, or an equivalent combination of education and experience.
• Demonstrated experience managing technical requirements and delivering large, complex, cross-functional technology initiatives.
• Strong experience translating business and product needs into functional requirements, technical specifications, data requirements, integration requirements, user stories, and acceptance criteria.
• Experience delivering APIs, enterprise integrations, data platforms, cloud-based solutions, core platforms, and third-party technology products.
• Strong knowledge of requirements management, SDLC governance, Agile delivery, release management, change control, and operational-readiness practices.
• Demonstrated experience managing product backlogs, delivery roadmaps, milestones, dependencies, risks, issues, and executive reporting.
• Experience leading UAT, requirements traceability, test-scenario development, defect management, evidence retention, and business acceptance.
• Knowledge of banking technology governance, operational controls, security practices, FFIEC guidance, and regulatory expectations.
• Familiarity with banking domains such as deposits, lending, payments, merchant acquiring, treasury, finance, servicing, and regulatory reporting.
• Experience managing third-party vendors, fintech integrations, enterprise shared services, and external delivery dependencies.
• Understanding of data integration, data quality, reconciliation, lineage, reporting, and financial-control requirements.
• Strong leadership, stakeholder-management, communication, negotiation, and executive-presentation skills.
• Ability to work effectively in a fast-paced, highly matrixed environment while balancing execution speed, quality, governance, operational resilience, and regulatory rigor.

Nice To Haves

• Experience establishing technology delivery capabilities for a new bank, regulated financial entity, or major banking-platform transformation.
• Experience implementing or integrating cloud-native core banking, deposit, lending, or payment platforms.
• Familiarity with API-first, microservices, event-driven, and cloud-native architectures.
• Experience supporting regulatory examinations, internal audits, control testing, or technology-risk assessments.

Responsibilities

• Oversee analysis of business processes and gather requirements from stakeholders.
• Collaborate with cross-functional teams to design and implement effective solutions.
• Convert system specifications into detailed technical requirements.
• Manage user acceptance testing to ensure deliverables meet business needs.
• Identify and resolve system issues, and provide ongoing support and maintenance.
• Create and maintain detailed documentation of system processes and specifications.
• Lead elicitation, analysis, documentation, validation, and lifecycle management of business, functional, technical, data, integration, operational, and regulatory requirements.
• Translate product and business objectives into system specifications, process flows, API and integration requirements, data requirements, user stories, and measurable acceptance criteria.
• Ensure requirements are complete, testable, traceable, prioritized, and aligned with target architecture, product roadmaps, control frameworks, and regulatory obligations.
• Lead technical delivery for banking products and platforms, including deposits, lending, payments, APIs, core banking, data capabilities, vendor solutions, and enterprise integrations.
• Partner with Product, Program Management, and Engineering leaders to turn roadmaps into prioritized backlogs, technical capabilities, release plans, milestones, and executable delivery plans.
• Coordinate delivery across engineering teams, enterprise platforms, business functions, and external vendors; manage scope, dependencies, risks, issues, decisions, and changes with program management leads.
• Drive Agile ceremonies, backlog refinement, planning cadences, roadmap tracking, release planning, execution reviews, and delivery reporting.
• Manage API and integration requirements, including security, authentication, resiliency, error handling, performance, monitoring, auditability, and operational support.
• Define and validate data requirements, including source-to-target mapping, data quality, reconciliation, lineage, retention, reporting, and downstream consumption.
• Oversee third-party vendor deliverables, integration commitments, testing obligations, milestones, service expectations, and issue resolution.
• Establish and manage the UAT framework, including test planning, scenarios, entry and exit criteria, test data, defect management, evidence retention, approvals, and business sign-off.
• Coordinate functional, integration, end-to-end, regression, operational-readiness, and user acceptance testing across internal teams and vendors.
• Ensure testing validates customer journeys, accounting events, data flows, reconciliations, controls, exception handling, and regulatory requirements.
• Establish delivery governance, demand intake, prioritization, requirements management, decision tracking, change control, release management, and production-readiness processes.
• Identify and mitigate delivery risks, resource constraints, execution gaps, control deficiencies, and operational challenges throughout the lifecycle.
• Maintain documentation, approvals, traceability, evidence, and audit trails to support governance, compliance, and regulatory review.
• Report delivery status, risks, dependencies, testing progress, operational readiness, and escalation decisions to senior leaders.
• Support production stabilization, problem resolution, and handoff to technology operations, servicing, support, and control owners.
• Build and lead systems analysis, technical product delivery, and UAT capabilities for PayPal Bank.
• Provide direction and coaching to systems analysts, technical product managers, delivery leads, and testing resources.
• Establish accountability across business, product, program management, engineering, operations, vendor, and testing teams.
• Communicate complex technical and delivery matters to executive, business, technology, risk, compliance, and regulatory stakeholders.
• Promote ownership, transparency, disciplined execution, strong documentation, and continuous improvement.

Benefits

• Generous paid time off
• Healthcare coverage for employees and their families
• Resources to support financial security and mental health
• Annual performance bonus, equity, or other incentive compensation, as applicable

What This Job Offers

• Job Type: Full-time
• Career Level: Senior