Senior Manager, Supply Chain Management - Big & Bulky Operations

Sam's West•Bentonville, AR

10d•Onsite

About The Position

Lead the day-to-day execution and operational performance of Walmart’s Big & Bulky supply chain business. Ensure large-item merchandise moves efficiently through fulfillment and delivery networks by using data, performance insights, and cross-functional partnerships to identify operational issues, resolve service disruptions, and improve execution across transportation, fulfillment, and delivery operations. Work with stakeholders and carriers to execute business priorities, monitor key performance indicators, and implement improvements that enhance customer experience, service reliability, efficiency, and cost performance. Lead and develop a team responsible for consistent operational results and accountability. The Big & Bulky team supports fulfillment and delivery of large-item merchandise, connecting transportation, fulfillment operations, delivery providers, merchandising, and other supply chain partners. The team focuses on operational execution, performance visibility, issue resolution, and continuous improvement across the network, working with internal teams and external service providers to address challenges, improve delivery performance, manage costs, and translate business priorities into measurable results.

Requirements

Bachelor’s degree in Logistics, Supply Chain, Business, or a related field and 4 years of experience in logistics, distribution, transportation, or a related area; alternatively, 6 years of experience in logistics, distribution, transportation, or a related area.
2 years of experience with advanced functionality of Microsoft Office.
Strong understanding of supply chain operations, transportation, fulfillment, last-mile delivery, or large-item logistics, and ability to manage complex operational processes.
Demonstrated ability to manage day-to-day operations, monitor business performance, resolve escalations, and deliver measurable improvements in service, efficiency, and cost.
Strong analytical and problem-solving skills, including use of operational data, performance metrics, and root-cause analysis.
Experience collaborating across business functions and with internal and external partners to coordinate execution and resolve operational challenges.
Ability to manage competing priorities, maintain operational discipline, and make decisions balancing customer experience, service performance, capacity, and cost.
Experience leading operational initiatives, implementing process improvements, and driving accountability in a complex, fast-paced environment.
Strong communication and relationship-management skills, including communicating performance results, operational risks, and recommended actions to leadership and business partners.

Nice To Haves

Dispatch, fleet management, network analysis, or retail logistics operations experience.
Master’s degree in Business, Logistics, or Supply Chain.
Project Management Professional certification.
Six Sigma certification.

Responsibilities

Oversee day-to-day Big & Bulky supply chain operations across fulfillment, transportation, and delivery processes.
Identify and resolve operational issues, service disruptions, and execution gaps that affect customers and business performance.
Monitor and analyze KPIs such as on-time delivery, delivery speed, customer experience, capacity, productivity, and cost; conduct root-cause analysis and drive corrective actions.
Coordinate with transportation, fulfillment operations, merchandising, customer care, technology, and other stakeholders to resolve constraints and execute business priorities.
Work with internal and external delivery partners to monitor service performance, communicate expectations, resolve escalations, and drive accountability through performance reviews and scorecards.
Identify process inefficiencies, operational gaps, and cost-reduction opportunities, and lead improvements to strengthen reliability, simplify workflows, reduce waste, and improve efficiency.
Coordinate implementation of leadership initiatives, manage timelines and progress, identify risks, and escalate barriers.
Develop and maintain performance reporting, operational scorecards, and business updates; communicate insights, risks, opportunities, and recommendations.
Lead and develop a team responsible for operational results and accountability.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefit, including tuition, books, and fees for eligible programs.
Additional compensation may include annual or quarterly performance bonuses and Regional Pay Zone pay based on location.