Operations Associate - Supply Chain Management

Mayo Clinic • Rochester, MN

2d • $27 - $40

About The Position

The Operations Associate supports Supply Chain Management (SCM) by facilitating interactions with suppliers and internal stakeholders and resolving or triaging issues involving product pricing, returns, order expediting, and invoice or receipt discrepancies. The position supports core SCM functions and handles a high volume of inbound communications by phone, tickets, email, and other channels from Mayo Clinic staff and external suppliers.

As a first point of contact in the call center, the Operations Associate provides timely, courteous, and effective customer service; responds to inquiries and concerns; and provides accurate information about policies, procurement, invoicing, payments, and other supply-chain activities. The role coordinates with appropriate personnel to resolve issues, participates in work groups, and contributes to assigned projects. Additional job-related duties may be assigned by leadership.

The selection process may include an OnDemand pre-recorded interview. The vacancy is not eligible for visa sponsorship or transfer, and Mayo Clinic does not participate in the F-1 STEM OPT extension program.

Requirements

• Bachelor’s degree; or associate degree and 2 years of experience; or high school diploma/GED and 4 years of experience.
• Demonstrated customer service orientation and ability to build positive relationships with team members, vendors, and other stakeholders.
• Strong verbal and written communication skills.
• Attention to detail and accuracy in handling information, following procedures, and completing tasks.
• Problem-solving ability and capacity to contribute practical solutions.
• Critical thinking and sound judgment in fast-moving or uncertain situations.
• Organizational skills, including time management and balancing multiple priorities.
• Initiative, responsibility for assigned tasks, and follow-through on projects.
• Reliability and accountability when working independently or as part of a team.
• Professionalism, a positive attitude, eagerness to learn, and a commitment to quality work.

Responsibilities

• Support Supply Chain Management functions by facilitating interactions with suppliers and internal stakeholders.
• Resolve or triage issues related to product pricing, returns, order expediting, and invoice or receipt discrepancies.
• Handle high volumes of inbound communications through phone, tickets, email, and other communication channels.
• Serve as the first point of contact for customers and suppliers and provide courteous, timely service.
• Address customer inquiries, concerns, complaints, and other issues, coordinating with appropriate personnel to ensure resolution.
• Provide accurate information about policies, procurement, invoicing, payments, and other supply-chain activities.
• Participate in work groups and contribute to projects as assigned.
• Perform additional job-related duties as assigned by leadership.

Benefits

• Medical plan options
• Dental coverage through Delta Dental or a reimbursement account
• Vision plan with a national network
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs) for eligible expenses
• Competitive retirement package
• Continuing education and advancement opportunities
• Competitive compensation and comprehensive benefit plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level