Operations Associate - Supply Chain Management

Mayo Clinic • Rochester, MN

2d • $27 - $40

About The Position

The Operations Associate supports Mayo Clinic Supply Chain Management (SCM) by facilitating interactions with suppliers and internal stakeholders and helping resolve issues involving product pricing, returns, order expediting, and invoice or receipt discrepancies. The role supports core SCM functions and manages a high volume of inbound communications from Mayo Clinic staff and external suppliers through phone, tickets, email, and other communication channels.

Working within a call center, the Operations Associate serves as a first point of contact for customers and suppliers. The position triages and resolves inquiries, addresses concerns and complaints, and provides accurate information about policies, procurement, invoicing, payments, and other supply chain activities. The role coordinates with appropriate personnel to help ensure issues are resolved and contributes to work groups and assigned projects. Additional job-related duties may be assigned by leadership.

Requirements

• Bachelor’s degree; or an associate’s degree and 2 years of experience; or a high school diploma/GED and 4 years of experience.
• Customer service orientation, including the ability to provide courteous support and build positive relationships with team members, vendors, and stakeholders.
• Strong verbal and written communication skills.
• Attention to detail and accuracy in handling information, following procedures, and completing tasks.
• Problem-solving ability and capacity to contribute practical solutions.
• Critical thinking, sound judgment, and thoughtful decision-making in fast-moving or uncertain situations.
• Organizational skills, including time management and balancing multiple priorities.
• Initiative and follow-through on assigned tasks and projects.
• Reliability and accountability when working independently or as part of a team.
• Professionalism, a positive attitude, eagerness to learn, and a commitment to quality work.

Responsibilities

• Facilitate interactions with suppliers and internal stakeholders.
• Resolve issues related to product pricing, returns, order expediting, and invoice or receipt discrepancies.
• Respond to high volumes of inbound communications from internal Mayo Clinic staff and external suppliers by phone, ticket, email, and other channels.
• Provide timely, courteous, and effective customer service.
• Serve as the first point of contact for customers and suppliers and triage SCM-related inquiries.
• Resolve customer inquiries and concerns, including complaints, and provide accurate information about policies, procurement, invoicing, payments, and other supply chain activities.
• Coordinate with appropriate personnel to ensure inquiries and issues are resolved.
• Participate in work groups and contribute to assigned projects.
• Perform additional job-related duties as assigned by leadership.

Benefits

• Multiple medical plan options.
• Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
• Affordable vision plan with a national network.
• Health Savings Account and Flexible Spending Account options for eligible expenses.
• Competitive retirement package.
• Continuing education and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level