Operations Associate - Supply Chain Management

Mayo Clinic • Rochester, MN

1d

About The Position

The Operations Associate supports Supply Chain Management (SCM) by facilitating interactions with suppliers and internal stakeholders and helping resolve issues related to product pricing, returns, order expediting, and invoice and receipt discrepancies. The role supports core SCM functions and responds to a high volume of inbound communications from Mayo Clinic staff and external suppliers through phone, tickets, email, and other communication channels.

Working within a call center, the Operations Associate serves as a first point of contact for customers and suppliers. The position triages and resolves inquiries, addresses concerns and complaints, and provides accurate information about policies, procurement, invoicing, payments, and other supply-chain activities. It requires a strong commitment to courteous, timely, and effective customer service, and coordination with appropriate personnel to help ensure issues are resolved. The associate also participates in work groups and contributes to assigned projects. Additional job-related duties may be assigned by leadership.

The selection process may include an optional-at-your-convenience OnDemand prerecorded interview. The vacancy is not eligible for visa sponsorship or transfer, and Mayo Clinic does not participate in the F-1 STEM OPT extension program.

Requirements

• Bachelor’s degree; OR associate degree and 2 years of experience; OR high school diploma/GED and 4 years of experience.
• Customer service orientation and ability to build positive relationships with team members, vendors, and other stakeholders.
• Strong verbal and written communication skills.
• Attention to detail and accuracy in handling information, following procedures, and completing tasks.
• Problem-solving ability and capacity to contribute to practical solutions.
• Critical thinking, sound judgment, and thoughtful decision-making in fast-moving or uncertain situations.
• Organizational skills, including time management and balancing multiple priorities.
• Initiative, responsibility for assigned tasks, and follow-through on projects.
• Reliability and accountability when working independently or as part of a team.
• Professionalism, a positive attitude, eagerness to learn, and commitment to quality work.

Responsibilities

• Support Supply Chain Management functions and facilitate interactions with suppliers and internal stakeholders.
• Handle high-volume inbound communications from Mayo Clinic staff and external suppliers through phone, tickets, email, and other channels.
• Serve as a first point of contact and triage SCM-related inquiries to the appropriate personnel.
• Resolve or coordinate resolution of issues involving product pricing, returns, order expediting, and invoice or receipt discrepancies.
• Address customer complaints and concerns and provide accurate information about policies, procurement, invoicing, payments, and other supply-chain activities.
• Provide timely, courteous, and effective customer service.
• Participate in work groups and contribute to projects as assigned.
• Perform additional job-related duties as assigned by leadership.

What This Job Offers

• Job Type: Full-time