Senior Manager - Supplier Performance

United Airlines•Chicago, IL

1d•$127,870 - $166,492•Onsite

About The Position

At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.

Requirements

Bachelor's degree or 4 years of relevant work experience in Business, technical, aviation, or related discipline
2+ years as an organizational leader (two or more tiers of subordinates with two or more direct reports)
2+ years managing aircraft component repair activity
Could be hands-on, e.g. A&P, engineering, or business management
Strong interpersonal, verbal and presentation skills
Able to partner effectively across various disciplines
Able to understand complex interplays between operational finance and technical decisions
Microsoft Office proficient
Up to 40 % travel
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Nice To Haves

Master's degree or 6 years of relevant work experience
Project Management (PMP) Certification
Lean Six Sigma Black belt certification
AGILE project management
Airframe & Powerplant license
5+ years as an organizational leader
2+ years of supplier management experience (aviation or elsewhere)
4+ years managing aircraft component repair activity
Data analytics, e.g., SQL
Advanced MS Office, e.g., VBA

Responsibilities

Leads a team and a portfolio of 200 OEM and third-party repair suppliers to provide aircraft components to the operation.
Drives continuous improvement for cost, quality, and timeliness of repaired components.
Leads, trains, and develops subordinate managers, transaction managers and analysts.
Responsible for relationship management with key suppliers.
Monitors and creates performance metrics to optimize performance.
Leads development of automation and digital technology tools and applications do drive efficiency and dependability.
Coordinates cross-functional workstreams with internal stakeholders including Logistics, Inventory Management, AOG, Planning, Engineering, Sourcing, and others.
Monitor Repair Order (RO) performance for compliance to cost, repair time, and quality metrics.
Identify shortfalls and areas of friction and intervene to mitigate both tactically and structurally.
Manage tactical RO escalation to prevent and mitigate disservice events due to parts availability, including real-time action and long-term process improvement.
Manage supplier relationships through subordinate Managers to ensure robust and repeatable two-way tactical and strategic communications.
Share information and aspirations to ensure we are partners in each other’s success.
Maintain risk analysis and mitigation plans for key suppliers.
Lead, train and develop subordinate teammates to bring each to their full potential.
Monitor recurrent mandatory training and guide deeper developmental conversations using the United leadership model and other paradigms as appropriate.
Create requirements and supervise development of automation, analytic, and data visualization tools to improve efficiency and dependability of transaction management, including dashboards, alerting, user interface and workflow collaboration.
Serve as subject-matter expert and internal focal on the RO lifecycle for internal stakeholders to support process-improvement efforts.
Prepare and edit supplier-facing and executive communication and formal agreement creation with procurement.
Provide quality control and editorial guidance to subordinate managers.