Senior Manager, Subscriptions Operations

Roku•Santa Monica, CA

3d•$167,000 - $185,000•Hybrid

About The Position

Roku is seeking a Senior Manager, Subscriptions Operations to lead and scale the operational backbone of the Premium Subscriptions business. This role sits at the intersection of strategy and execution — responsible for ensuring the Subscriptions organization runs with operational rigor, clear processes, and cross-functional alignment. You will manage a team of two, including a Subscriptions Operations Manager, and be accountable for the end-to-end operational health of the business. This is not a “keep the lights on” role. You will be the architect of how our operations team works — designing, building, and continuously improving the systems, processes, and workflows that allow the Subscriptions business to scale. You must be someone who thrives in complexity, can navigate ambiguous cross-functional environments, and has a proven track record of bringing order to fast-moving organizations. You will partner closely with the Director of Subscriptions Growth and the VP of Subscriptions to translate strategic priorities into operational plans, drive accountability across teams, and ensure the business has the infrastructure and discipline to execute at a high level. A successful candidate has deep experience operating within complex organizations, an instinct for identifying process gaps before they become problems, and the ability to stand up new operational frameworks from scratch as the business evolves.

Requirements

BA/BS degree in Business Administration, Finance, Operations, Computer Science or related field; MBA strongly preferred
8+ years of relevant experience in operations, business operations, program management, or a similar role within a technology or media company, and/or 3+ years in management consulting focused on operational effectiveness, process improvement, or organizational design
2+ years of people management experience, with a demonstrated ability to develop and lead high-performing teams
Proven track record as a systems and process builder — someone who has designed and implemented operational frameworks, not just executed within existing ones
Experience in a strategic operations or business operations leadership capacity — someone who has owned the operating rhythm for a senior leader or business unit
Experience navigating complex, matrixed organizations with many cross-functional stakeholders; comfort operating in ambiguity and bringing structure where none exists
Exceptional project management abilities with the ability to manage multiple workstreams simultaneously; PMP a plus
Strong written and verbal communication skills, including the ability to develop executive-level presentations and synthesize complex information into clear, actionable updates for VP and C-Suite audiences
High degree of ownership, judgment, and operational rigor — you treat the business like it’s yours
Proficiency in Excel, PowerPoint, Airtable, Confluence, JIRA; experience with Salesforce a plus
Familiarity with managing and maintaining operational and financial data; knowledge of quality data management best practices a plus

Nice To Haves

Experience in the digital media space, streaming platforms, or subscription/recurring revenue business models preferred
Experience leveraging AI tools to enhance productivity and streamline workflows is a plus

Responsibilities

Own and scale Subscriptions Operations: Lead the day-to-day and strategic operations of the Premium Subscriptions business, including partner onboarding, price changes, new plan launches, bundles, migrations, and deprecations across all markets. Ensure seamless execution through your team and through direct involvement in high-stakes initiatives.
Build and manage the operations team: Directly manage two reports. Set clear expectations, develop talent, and create a high-performing team culture rooted in ownership and operational excellence.
Serve as a strategic partner to Subscriptions leadership: Act as an operational right hand to the Director of Subscriptions Growth, owning the preparation and facilitation of critical leadership meetings, cross-functional reviews, and planning sessions. Drive agendas, ensure the right topics are surfaced, track decisions and action items, and hold stakeholders accountable to follow-through.
Develop executive-ready materials for VP and C-Suite audiences: Author and own strategic decks, business reviews, and presentations for Roku’s senior leadership, including VP-level and C-Suite forums. Translate complex operational and business data into clear, compelling narratives that inform executive decision-making and showcase the Subscriptions business’s performance, priorities, and strategic direction.
Own the Subscriptions operating cadence: Design, implement, and run the team’s recurring business rhythms — including QBRs, monthly business reviews, planning cycles, and leadership updates. Ensure these forums are well-structured, action-oriented, and consistently drive alignment across the organization.
Design and implement systems and processes: Serve as the team’s process architect. Evaluate, design, document, and implement scalable operational processes and tooling for both existing and emerging business needs. You are the person who sees a manual, fragile workflow and turns it into a reliable, repeatable system.
Drive cross-functional execution: Facilitate initiatives and data flows across Business, Product, Engineering, Merchandising, Marketing, Revenue Operations, Finance, and Accounting. Own the communication and coordination layer — tracking task status, surfacing risks, removing blockers, and ensuring accountability across stakeholders.
Proactively identify and mitigate risk: Anticipate operational and technical risks to processes before they materialize. Lead root cause analysis for issues and implement preventative measures across the team.
Develop new processes as the business evolves: As the Subscriptions business expands into new services, markets, and product types, you will own the development of net-new operational processes end-to-end — from discovery and definition through implementation and iteration.