Senior Manager, Strategy & Operations
About The Position
Xero's Strategy & Operations team partners across the business to shape long term direction, drive critical decision making and translate strategy into execution. We're looking for a Senior Manager, Strategy & Operations to lead Xero's internal AI transformation and deliver high impact strategic programs across the business - someone who moves comfortably between big picture thinking and hands on delivery. As an individual contributor, you'll scope opportunities, build business cases and drive design and implementation across some of Xero's most consequential AI initiatives, connecting the dots between company wide efforts so they add up to something cohesive. You'll coordinate across technical and non-technical stakeholders, close alignment gaps, and keep momentum going - all while building the credibility and influence to get things done without relying on authority. The team sits at the centre of how Xero plans and executes, designing the systems that help other teams do their best work. They partner closely with leaders across the business to structure ambiguous problems into clear recommendations, then stay close to delivery to make sure those recommendations land. It's a small, tight knit group that works collaboratively across functions. Initially, the role will focus on leading strategic work streams supporting Xero's internal AI transformation, from scoping through to stabilization and adoption, translating AI ambitions into clear scope, requirements and delivery plans with measurable outcomes, structuring ambiguous business problems into sharp questions and well reasoned recommendations for senior audiences, building business cases and bringing commercial judgement to trade offs and investment decisions.
Requirements
- Experience at top-tier consulting firm highly preferred; or, comparable experience in strategy, operations, transformation, and/or related roles within a global technology or SaaS environment.
- Led complex, multi stakeholder programs end to end, from problem definition through to delivery
- Structured, rigorous thinking
- Ability to frame ambiguous problems into credible analyses and clear recommendations
- Background in operating model and technology transformation
- Experience and/or aptitude in AI strategy or AI enabled ways of working
- AI builder mindset for reimagining workflows
- Actively building own AI fluency, and rapidly experimenting
- Strong financial and commercial acumen
- Polished and precise written and verbal communication
- Enjoy developing others, whether that's mentoring, giving candid feedback or building team capability
Responsibilities
- Lead strategic work streams supporting Xero's internal AI transformation, from scoping through to stabilization and adoption
- Translate AI ambitions into clear scope, requirements and delivery plans with measurable outcomes
- Structure ambiguous business problems into sharp questions and well reasoned recommendations for senior audiences
- Build business cases and bring commercial judgement to trade offs and investment decisions
- Scope opportunities, build business cases and drive design and implementation across AI initiatives
- Coordinate across technical and non-technical stakeholders
- Close alignment gaps
- Keep momentum going
Benefits
- Medical
- Dental
- Vision
- 401(k) match
- 21 days PTO
- 10 days of Wellbeing leave
- 5 days of Xtra Leave
- 1 volunteer day
- 12 paid holidays
- Paid parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
