Senior Manager, Partner Strategy & Operations

ServiceNow•Philadelphia, PA

4d•Hybrid

About The Position

ServiceNow is looking for a Senior Manager, Partner Strategy & Operations to own the operational rhythm and execution quality of AMS Global Partner & Channels. Your job is ensuring that forecasting, deal reviews, pipeline health, and performance management practices are executed consistently, work together seamlessly, and give leadership real-time visibility into the business. You'll be on point as the operational lead for our largest hub, ensuring consolidated forecasting and hub-level coordination run with precision.

Requirements

8+ years in sales operations, revenue operations, or similar operational roles at scale.
3+ years overseeing execution of forecasting processes, deal management cadences, or performance management infrastructure across multiple teams and geographies.
Deep expertise in sales forecasting, deal review processes, and pipeline health.
Experience with complex, multi-route-to-market go-to-market models.
Strong analytical mindset; ability to pull data, spot patterns, identify root causes, and recommend process improvements.
Advanced proficiency in Excel, data analysis, and BI tools (Tableau, Power BI, Looker, or similar).
Experience with planning/forecasting tools or ability to learn quickly.
Proven ability to influence without direct authority and drive adoption of processes across teams.
Cross-functional collaboration skills; experience working with Finance, IT, Sales Leadership, and other teams.
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.

Nice To Haves

Partner channels or hub-and-spoke organizations are a plus.
SaaS enterprise sales operations experience.
Familiarity with enterprise software platforms and CRM systems.
Track record scaling processes from manual to systematic and automated.
Experience with partner/channel sales teams and multi-geography dynamics.
Demonstrated ability to design and audit operational quality.
Experience presenting operational insights to senior leadership.

Responsibilities

Oversee the consistent execution of AMS GPC's forecasting, deal management, and performance management practices.
Coordinate weekly forecast submission, validation, and rollup, ensuring forecasts are clean, submitted on time, and accurate.
Audit data integrity and flag risks or discrepancies, including pre-buy burndown forecasting.
Ensure deal review sessions happen consistently across all teams, follow agreed-upon standards, and surface the right insights.
Audit execution consistency and recommend adjustments for deal reviews.
Roll up pipeline composition, stage velocity, and sourced vs. sell-through metrics across all teams.
Identify risks, stalled opportunities, and pull-in candidates in the pipeline.
Surface early-warning signals to leadership regarding pipeline health.
Coordinate the rhythm of quarterly and annual performance management, including MBO setting, attainment tracking, and rollup reporting.
Work with the Data & Systems team to ensure operational requirements are met, including accurate dashboards, correct planning tools, and proper data flow.
Audit technical delivery and flag issues related to systems and data.
Monitor how forecasting and deal review practices are being executed across all teams.
Work with the COE Practice Lead to identify execution gaps, coach teams, and ensure consistency in practice execution.
Perform weekly validation of operational health, including forecast submission, data cleanliness, and process adherence.
Catch errors before they reach leadership and escalate issues to drive corrective action.
Collect, validate, and consolidate forecasts from sub-leaders within the hub into a unified hub forecast.
Identify risks and discrepancies in consolidated forecasts before they escalate.
Own the consolidated operational view for the hub, including pipeline health, deal velocity, performance tracking, and partner attainment.
Provide hub leadership with real-time visibility into operational metrics.
Run weekly operational check-ins with hub leadership to review consolidated forecasts, flag issues, and maintain discipline.
Track pre-buy inventory and forecast burndown velocity across the hub.
Identify early if the hub is on pace to meet targets or at risk regarding pre-buy burndown.
Ensure consistent deal coding across all teams within the hub.
Audit sourced vs. sell-through classification and catch errors before they affect forecasting.
Consolidate monthly and quarterly partner attainment.
Flag risks and celebrate wins related to partner attainment.