Senior Manager, Partner Strategy & Operations

ServiceNow•Philadelphia, PA

4d•Remote

About The Position

ServiceNow is looking for a Senior Manager, Partner Strategy & Operations to own the operational rhythm and execution quality of AMS Global Partner & Channels. Your job is ensuring that forecasting, deal reviews, pipeline health, and performance management practices are executed consistently, work together seamlessly, and give leadership real-time visibility into the business. You'll be on point as the operational lead for our largest hub, ensuring consolidated forecasting and hub-level coordination run with precision.

Requirements

8+ years in sales operations, revenue operations, or similar operational roles at scale.
3+ years overseeing execution of forecasting processes, deal management cadences, or performance management infrastructure across multiple teams and geographies.
Deep expertise in sales forecasting, deal review processes, and pipeline health.
Experience with complex, multi-route-to-market go-to-market models.
Strong analytical mindset: ability to pull data, spot patterns, identify root causes, and recommend process improvements.
Advanced proficiency in Excel, data analysis, and BI tools (Tableau, Power BI, Looker, or similar).
Experience with planning/forecasting tools or ability to learn quickly.
Proven ability to influence without direct authority and drive adoption of processes across teams.
Cross-functional collaboration skills: experience working with Finance, IT, Sales Leadership, and other teams.
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
Familiarity with enterprise software platforms and CRM systems.
Demonstrated ability to design and audit operational quality.
Obsessed with clarity: communicate complexity simply and make standards easy to follow.
Relentlessly detail-oriented: care about accuracy—data must be trustworthy, processes must be followed, and errors caught early.
Systems thinker: understand how forecasting, pipeline health, deal reviews, and performance management all connect.
Execution-oriented: implement, audit, and iterate; own outcomes.
Collaborative and curious: ask great questions, listen to feedback, and build strong relationships.
Resilient and adaptable: handle changing priorities without losing momentum.

Nice To Haves

Partner channels or hub-and-spoke organizations are a plus.
SaaS enterprise sales operations experience.
Track record scaling processes from manual to systematic and automated.
Experience with partner/channel sales teams and multi-geography dynamics.
Experience presenting operational insights to senior leadership.

Responsibilities

Oversee the consistent execution of AMS GPC's forecasting, deal management, and performance management practices.
Coordinate weekly forecast submission, validation, and rollup, ensuring forecasts are clean, submitted on time, and accurate.
Audit data integrity and flag risks or discrepancies, including pre-buy burndown forecasting.
Ensure deal review sessions happen consistently across all teams, follow the agreed-upon standards, and surface the right insights.
Audit execution consistency and recommend adjustments for deal reviews.
Roll up pipeline composition, stage velocity, and sourced vs. sell-through metrics across all teams.
Identify risks, stalled opportunities, and pull-in candidates in the pipeline.
Surface early-warning signals to leadership regarding pipeline health.
Coordinate the rhythm of quarterly and annual performance management—MBO setting, attainment tracking, and rollup reporting across all teams.
Work with the Data & Systems team to ensure operational requirements are met—dashboards are accurate, planning tools reflect reality, and data flows correctly.
Audit technical delivery and flag issues related to systems and data.
Monitor how forecasting and deal review practices are being executed across all teams.
Work with the COE Practice Lead to identify execution gaps, coach teams, and ensure consistency.
Perform weekly validation of operational health (forecasts submitted? Data clean? Processes followed?).
Catch errors before they hit leadership and escalate issues to drive corrective action.
Collect, validate, and consolidate forecasts from sub-leaders within the hub into a unified hub forecast.
Identify risks and discrepancies in consolidated forecasts before they escalate.
Own the consolidated operational view—pipeline health, deal velocity, performance tracking, partner attainment.
Provide hub leadership with real-time visibility through consolidated dashboards.
Run weekly operational check-ins with hub leadership to review consolidated forecast, flag issues, and maintain discipline.
Track pre-buy inventory and forecast burndown velocity across the hub.
Identify early if the hub is on pace to meet targets or at risk for pre-buy burndown.
Ensure consistent deal coding across all teams within the hub.
Audit sourced vs. sell-through classification and catch errors before they affect forecasting.
Consolidate monthly and quarterly attainment tracking.
Flag risks and celebrate wins related to partner attainment.