Sr Manager - Strategic Planning & Operations
About The Position
American Express Global Commercial Services Marketing is establishing a Strategic Planning & Operations function to shape its strategic agenda, support disciplined prioritization, and help senior leaders make informed decisions about Marketing investments. The Senior Manager will translate enterprise and business objectives into focused marketing priorities and assess opportunities, trade-offs, and recommendations to maximize customer and business impact. The role works closely with senior leaders across Marketing, Product, Technology, and ECMX to lead strategic analyses, facilitate decisions on high-priority initiatives, and align GCSM priorities with broader enterprise objectives. It calls for strategic thinking, analytical rigor, executive communication, influence in a complex matrixed organization, and comfort navigating ambiguity.
Requirements
- Proven experience in strategy, strategic planning, management consulting, marketing strategy, business operations, or related functions.
- Strong strategic thinking and problem-solving skills, including the ability to structure complex problems and translate insights into actionable recommendations.
- Demonstrated ability to lead cross-functional initiatives and influence stakeholders across complex, matrixed organizations, building credibility across functions and levels.
- Excellent executive communication and storytelling skills, including experience developing recommendations and presentations for senior leadership.
- Strong organizational skills and attention to detail, with the ability to navigate ambiguity, manage multiple priorities, and work effectively in a fast-paced environment.
- Experience coaching, mentoring, or leading team members.
- Self-starter with strong ownership, intellectual curiosity, and a proactive approach to problem-solving.
- Eligibility to work in the United States without visa sponsorship.
Nice To Haves
- 6–8 years of relevant experience in corporate strategy, management consulting, marketing strategy, business strategy, product strategy, or a related strategic function.
- Experience with enterprise strategic planning, portfolio prioritization, or investment decision-making.
- Familiarity with marketing ecosystems, customer lifecycle strategy, MarTech platforms, or go-to-market models.
Responsibilities
- Lead marketing strategy and planning efforts, translating enterprise and business objectives into priorities that drive customer and business impact.
- Evaluate strategic opportunities, develop recommendations, and help senior leaders navigate trade-offs and prioritize marketing investments.
- Develop frameworks and analyses to assess opportunities based on customer value, business impact, strategic alignment, and risk.
- Partner across Marketing, Product, Technology, ECMX, and other functions to connect priorities and drive enterprise alignment.
- Support strategic enablers and innovations, including AI, emerging technologies, and new ways of working, to enhance marketing effectiveness and operational efficiency.
- Drive strategic planning processes and leadership forums to enable timely, informed decision-making.
- Translate strategic priorities into actionable roadmaps, identifying key dependencies, risks, and opportunities.
- Develop executive-ready presentations and recommendations to inform senior leadership decisions.
- Serve as a trusted strategic thought partner, bringing an enterprise-wide perspective to complex business challenges.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% company match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model, with hybrid, onsite, or virtual arrangements depending on role and business need
- 20+ weeks of paid parental leave for all parents, regardless of gender, for pregnancy, adoption, or surrogacy
- Free access to global onsite wellness centers staffed with nurses and doctors, depending on location
- Free and confidential counseling support through the Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
