Senior Manager - Strategic Operations
About The Position
Microsoft Customer and Partner Solutions (MCAPS)-Core accelerates customer outcomes and business growth by bringing together product, engineering, marketing, sales, customer success, and partners. The Customer & Commercial Success organization connects commercial strategy with execution at scale, supporting planning, execution excellence, services, delivery, and field activation. Microsoft’s Global Strategy & Operations (GSO) team turns strategy into execution for the Core commercial organization through operating rhythms that align senior leaders, surface insights and blockers, and track progress against commitments. Within MCAPS-Core and Customer & Commercial Success, GSO owns key commercial business rhythms, including the Commercial Business Overview (CBO), Cohorts, and the Core organization's operating cadence. The Senior Manager - Strategic Operations is a high-influence individual contributor who leads the operations and execution of critical business rhythms, coordinates alignment with regional leads, and helps govern strategic sales investments. The role brings structure to ambiguity, prepares senior leaders to make decisions, and drives follow-through across teams. Candidates who live within 50 miles of Microsoft's Redmond campus are required to work in the office three days per week. The position is open for a minimum of five days, with applications accepted on an ongoing basis until filled.
Requirements
- Bachelor's degree in Business Administration, Marketing, Finance, Engineering, or a related field, and 4+ years of experience in business consulting, sales, sales operations, IT, account management, business development, marketing, IT field sales, or a related field; or equivalent experience.
- 3+ years of experience in near-term strategy (1–2 years out), management consulting, or finance.
Nice To Haves
- Experience managing cross-functional action tracking, process documentation, or program cadences in a fast-paced, matrixed organization.
- Proficiency with Microsoft 365 tools, including Excel, PowerPoint, and SharePoint, and experience administering collaboration or reporting tools such as Power BI, Planner, or Forms.
- Strong organizational skills and follow-through, including the ability to manage multiple concurrent workstreams and deadlines.
- Strong written and verbal communication skills, including experience preparing materials for or communicating with senior stakeholders.
- Experience supporting executive-level operating rhythms, business reviews, or governance forums.
- Experience with Power BI, Power Automate, or other reporting or automation tools.
- Experience planning or executing large-scale internal events or executive briefings.
- Program management certification, such as PMP or PMI-ACP, or equivalent experience.
- Experience in Microsoft's commercial sales organization or a similarly structured global commercial field organization.
Responsibilities
- Shape and evolve the Core organization's executive operating model, aligning leadership focus to the highest-impact business priorities.
- Drive governance that translates strategic objectives into measurable execution and clear accountability across the organization.
- Partner with senior leaders to surface emerging opportunities, business risks, and cross-organizational dependencies through the operating cadence.
- Establish scalable frameworks that strengthen transparency, decision-making, and cross-functional alignment.
- Turn executive discussions into outcomes by clarifying ownership, commitments, and follow-through.
- Serve as a strategic interface between Core Strategy & Operations and regional SE&O leadership, aligning global priorities, initiatives, and business objectives.
- Build mechanisms for continuous feedback between corporate and regional stakeholders to improve execution quality and responsiveness.
- Drive consistency across strategy, planning, and execution teams in priorities, messaging, and delivery against objectives.
- Foster collaboration that accelerates adoption of key initiatives and strengthens organizational effectiveness.
- Identify opportunities to simplify or automate cadence, tooling, and processes to reduce overhead and improve decision quality.
- Set and share standards, tools, and mechanisms that make business rhythms repeatable and scalable.
- Model early adoption of new capabilities, including AI, to improve strategic operations.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
