Senior Manager, Strategic Operations & Change Management, Intelligent Talent Acquisition

Amazon • Arlington, VA

11d • Onsite

About The Position

We're looking for a strategic leader who will challenge our thinking and reshape how ITA operates. As Senior Manager, Business Operations & Change Management for Intelligent Talent Acquisition, you'll serve as the strategic thought partner to our senior leaders — and the architect of how the organization executes, adapts, and scales. This isn't a traditional BizOps role. You'll own the mechanisms that enable ITA to execute with clarity — but more importantly, you'll own the system that makes organizational change stick. You'll build a closed-loop change management capability that ensures alignment at the top translates into consistent behavior at the team level. Within your first 3-6 months, you'll take ownership of ITA's strategic planning cycle, stand up the change management system, and begin deploying embedded change leads across ITA's key domains. We're looking for someone who has built operating systems from scratch, led change that actually stuck, and delivered measurable results at scale. If you've ever been frustrated by organizations that agree on a direction and then don't follow through — this is the role where you fix that.

Requirements

• Bachelor's degree
• 7+ years of program or project management experience
• 7+ years of working cross functionally with tech and non-tech teams experience
• 7+ years of managing, analyzing and communicating results to senior leadership experience
• 3+ years of direct people management, including managing managers or senior individual contributors experience

Nice To Haves

• Experience implementing repeatable processes and driving automation or standardization
• Experience in management consulting, strategy, technology, venture capital, or a related industry
• Master's degree in Business Administration or a related field
• 8+ years of complex cross-functional change management experience
• 8+ years of change management experience
• Experience building and leading teams in a matrix/managed culture
• Experience building operating models or strategic planning systems from scratch

Responsibilities

• Own ITA's strategic planning cycle: OP1 → Goals → Projects → Accountability
• Lead the business cadence including weekly, monthly, and quarterly reviews for Director and VP-level leadership
• Design and maintain operating mechanisms that enable clear execution and sustainable scaling across all verticals
• Monitor org health — staffing models, delivery velocity, goal alignment, cost-per-product trends
• Prepare decision documents and "anticipated questions" for senior leadership reviews
• Drive adoption of team tenets and operating models — and inspect whether they're actually being used
• Build and own ITA's closed-loop change management system: Signal Detection → Validation → Implementation → Feedback → Institutional Learning
• Detect the need for change through data AND perception — both are signals
• Validate high-stakes changes before scaling; move fast on lower-stakes changes. Not everything needs a pilot — everything needs a clear rationale.
• Ensure every change has a named owner, persona-specific communication, and visible leadership inspection
• Close feedback loops visibly — silence is not an option
• Monitor change fatigue and advise leadership on sequencing
• Manage 4 CM Domain Leads embedded across ITA's key areas

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior