Senior Program Manager, Change Management , Intelligent Talent Acquisition

Amazon • Arlington, VA

11d • Onsite

About The Position

Intelligent Talent Acquisition (ITA) is building a change management capability that doesn't exist yet at Amazon. As a Change Management Domain Lead, you'll be embedded within a specific area of ITA — not as an observer, but as a trusted partner who builds relationships with the teams you support, translates leadership decisions into team-level action, and feeds honest signals back up. You are the reason change lands, not just launches. You'll operate within a closed-loop change management system: detecting signals (through data and perception), validating changes where appropriate, implementing with clear ownership and persona-specific communication, and closing feedback loops visibly. You won't work in isolation — you'll be one of four domain leads managed by a Senior Manager who sets methodology standards and deploys the team fluidly based on organizational priority. Your domain may shift as ITA evolves. Your methodology won't. This role is for someone who earns trust by showing up consistently, listens before prescribing, and measures success by whether the original problem got better — not whether people followed the new process.

Requirements

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience working cross-functionally with tech and non-tech teams
• Experience communicating and presenting to senior leadership
• Bachelor's degree, or 5+ years of professional experience

Nice To Haves

• Experience implementing change management successfully transitioning programs into large-scale operations
• Experience using data and metrics to back up assumptions, evaluate outcomes, and make data-driven decisions
• Change management certification (Prosci, CCMP) or equivalent practical experience
• Experience working embedded within or closely alongside product, engineering, or science teams
• Experience in talent acquisition, HR operations, or people technology organizations
• Experience working with distributed or regional teams

Responsibilities

• Build deep relationships within your assigned domain — understand how teams actually work, not just how they're supposed to work
• Surface signals through data and perception: what's working, what's breaking, what people are saying and what they're not
• Distinguish between noise and signal — not every complaint is a change candidate; not every metric dip is a crisis
• Report signal patterns to the CM Lead with clear recommendations on what warrants formal intervention
• For high-stakes changes: design validation approaches with representative teams, define success criteria before the test starts, and measure whether the original problem is resolving
• For lower-stakes changes: move fast with a clear rationale — not everything needs a pilot
• Translate every change by persona: ICs hear what changes for them, managers hear what they do differently, leaders hear what they inspect
• Ensure every change in your domain has a named owner and visible accountability
• Close every feedback loop visibly: "we're doing this," "we're not and here's why," or "we need more time"
• Track adoption vs. outcomes — flag when compliance is performative rather than meaningful
• Capture lessons from every change cycle and feed them back into the system so the next change is better
• Build trust by making feedback matter — teams should see their input change how things are done

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior