Principal Program Manager (Organizational Voice), Intelligent Talent Acquisition

Amazon • Arlington, VA

1d • $149,800 - $202,600 • Onsite

About The Position

This role is for a Principal, Strategic Communications & Organizational Voice within Intelligent Talent Acquisition (ITA) at Amazon. ITA builds the products, science, and technology behind Amazon's hiring process. The primary responsibility of this role is to own how ITA tells its story, both internally to Amazon leadership and partner organizations, and externally to the broader talent and technology community. This involves defining ITA's narrative, creating content to establish credibility and earn organizational leeway, and ensuring all major initiatives, results, and changes are communicated effectively to the right audience. The role requires building a communications program from scratch, defining the organizational voice, scaling the function as it grows, and establishing sustainable mechanisms. The goal is to make ITA's complex work understandable, impactful, and compelling to various stakeholders.

Requirements

• Bachelor's degree, or 7+ years of work experience
• Experience conveying complex technical concepts to both technical and business audiences
• Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship
• 5+ years of digital content management, communications, or content strategy experience

Nice To Haves

• Experience in talent management, organizational network analysis, and organizational design and development
• Master's degree in communications, marketing, advertising or business

Responsibilities

• Define and maintain ITA's core narrative: what we do, why it matters, and what makes our approach different.
• Build ITA's internal brand across Amazon — partner orgs, leadership, and the broader HR/TA community should understand and value what ITA delivers.
• Develop an external presence strategy: publications, speaking opportunities, thought leadership content that positions ITA as an industry leader in talent acquisition technology and science.
• Create original content: case studies, mechanism deep-dives, outcome narratives, leadership interviews, and team spotlights that make ITA's work visible and compelling.
• Partner with ITA's Director and leadership team to prepare strategic communications for VP-level reviews, org announcements, and cross-functional updates.
• Own the narrative framing for business reviews — translate operational data into a story that tells leadership what's happening, what it means, and what to do about it.
• Prepare "anticipated questions" and strategic positioning for leadership reviews.
• Ensure consistency across all leadership communications — one voice, one story, adapted for each audience.
• Own ITA's wiki and institutional knowledge infrastructure — make it findable, current, and useful.
• Ensure every team, product, and initiative has a clear, accessible description that a new hire or partner org could understand in 5 minutes.
• Build and maintain a communications calendar that aligns with ITA's rhythm of business.
• Partner with the Change Management team to ensure every significant change has persona-specific messaging: ICs hear what changes for them, managers hear what they do differently, leaders hear what they inspect.
• Translate complex, technical, or science-driven changes into clear language that builds understanding rather than resistance.
• Support feedback loop closure with communications that demonstrate ITA listens and responds.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Principal