Senior Manager, Strategic Client Communications

Regional Municipality of Peel

9d • Hybrid

About The Position

As Senior Manager of Strategic Client Communications, you’ll lead the development and execution of communication strategies that enhance customer service, foster loyalty, and support our business objectives. We are seeking a highly strategic and results-oriented Senior Manager of Strategic Client Communications to provide executive counsel as well as lead our efforts in building and maintaining strong internal client relationships. This role will be pivotal in developing and executing communication plans to deliver communications in a consistent fashion, are measured against key performance metrics and support our brand as well as our overall business objectives. The ideal candidate will possess a deep understanding of strategic brand communications, a track record of speech writing and executive thought leadership development, strong focus on measurement customer experience, and have a proven track record of leading high-performing teams. This is a great opportunity for someone with strong leadership skills, ability to drive consensus and a passion for public service to make a real impact at one of the largest municipal governments in Canada - helping shape how we connect with our community and deliver meaningful client experiences.

Requirements

• Bachelor’s degree in Communications, Public Relations, or a related field.
• 10 + years of experience in strategic communications or client relations.
• 8+ years of experience in leading and managing teams.
• Proven track record of developing and implementing successful communication strategies that drive measurable outcomes.
• Strong understanding of customer service principles and best practices.
• Excellent written and verbal communication skills, with the ability to influence senior stakeholders and diverse audiences.
• Strong analytical and problem-solving skills.
• Ability to work effectively in a fast-paced and dynamic environment.
• Ability to build and maintain strong relationships with stakeholders at all levels.
• Strong project management skills.

Responsibilities

• Serve as a strategic advisor to senior leadership on communication strategies and best practices, bringing forward innovative approaches and insights.
• Lead the development of key messaging and communications, including executive speeches and thought leadership.
• Oversee the integration of communication strategies across all channels, ensuring a consistent and seamless client experience.
• Develop and implement comprehensive strategic communication plans that align with business goals and enhance client relationships.
• Establish and maintain strong relationships with key stakeholders, both internal and external, to strengthen alignment and collaboration.
• Lead the integration of communication strategies across various departments and functions, ensuring alignment and consistency.
• Develop and implement communication frameworks and processes to ensure consistency and efficiency.
• Create and execute communication strategies for key client initiatives, including product launches and service updates.
• Develop and manage communication budgets and resources effectively, ensuring optimal use of resources.
• Measure and report on the effectiveness of communication strategies, using data and analytics to drive continuous improvement and demonstrate impact.
• Champion a client-centric approach to communication, ensuring all interactions are professional, timely, and relevant.
• Develop and maintain brand guidelines and messaging frameworks to ensure consistent communication across all channels – brand voice, visual identity and positioning.
• Ensure consistent brand standards are upheld across every channel and touchpoint.
• Lead the development and implementation of thought leadership initiatives to establish the organization as a trusted authority.
• Own and drive the content strategy across a variety of channels – social, email, website, events – to create a cohesive brand voice and compelling narrative.
• Provide strategic direction and leadership to the client communications team, setting clear priorities and expectations.
• Foster a collaborative and high-performing team environment that encourages innovation and accountability.
• Recruit, train, and develop team members to ensure they have the necessary skills and knowledge to achieve their goals.
• Conduct regular performance reviews and provide feedback to team members.
• Mentor and coach team members to enhance their communication and leadership skills, supporting their professional growth.

Benefits

• Comprehensive Health, Dental, and Vision plan (including psychological health coverage)
• OMERS Pension Plan
• 3 weeks of vacation per year
• 3 paid personal days
• Floating holidays
• Flexible hours
• Annual performance reviews with merit increases
• Tuition reimbursement
• Development resources

What This Job Offers

• Job Type: Full-time
• Career Level: Senior