(USA) Senior Manager, Strategic Account Management
About The Position
The Senior Manager, Strategic Account Management, leads the development and execution of comprehensive business plans to drive customer and operational success. The role manages complex stakeholder relationships, guides cross-functional teams, and delivers measurable business value through strategic initiatives. It requires expertise in negotiation, account planning, and data-driven decision-making to optimize performance and foster continuous improvement. The role also includes coaching and mentoring associates, ensuring compliance with company policies, and promoting a collaborative environment that supports organizational goals and long-term growth. The Walmart Local Marketplace team collaborates with local retailers to enhance Walmart’s commerce ecosystem by closing assortment gaps and enabling same-day local fulfillment through scalable platforms. The team leads strategic account management initiatives and focuses on executing business plans, optimizing customer experiences, and fostering cross-functional partnerships. Its work emphasizes data-driven decision-making, continuous improvement, and effective communication to support Walmart’s mission and advance innovative retail solutions.
Requirements
- Proven expertise in strategic account management, including business planning and execution.
- Strong stakeholder engagement, relationship management, and supplier collaboration skills.
- Demonstrated ability to develop and communicate business plans aligned with organizational objectives.
- Proficiency in analytics, forecasting, and driving return on investment through data-driven insights.
- Experience leading teams, including coaching, mentoring, and performance management.
- Excellent negotiation strategies and communication skills to influence complex business decisions.
- Ability to manage multiple projects, remove obstacles, and adapt to changing business environments.
Responsibilities
- Drive execution of strategic account plans by identifying customer and operational needs and aligning business priorities accordingly.
- Lead cross-functional initiatives to remove barriers impacting performance and ensure resource availability.
- Develop, communicate, and adjust performance standards and contingency plans to meet evolving business objectives.
- Mentor and develop associates through coaching, training, and performance evaluations to build a high-performing team.
- Establish and maintain strong stakeholder relationships to influence decision-making and foster collaboration.
- Use data analytics and business insights to inform account strategies and forecast revenue opportunities.
- Ensure compliance with company policies and ethical standards while promoting a culture of integrity.
Benefits
- Competitive pay
- Performance-based bonus awards
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off, including sick leave
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U education benefit program, including fully paid tuition, books, and fees for eligible programs
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
