Senior Manager, Specialty Programs
About The Position
Specialty Health Network is hiring a dynamic Senior Program Manager who will lead a team to deliver patient support programs for specialty drug therapies. This team delivers superior customer service to patients, healthcare providers and pharmaceutical manufacturers to improve healthcare outcomes for all stakeholders. You are responsible for the successful performance of patient support programs. You provide leadership for all staff responsible for program deliverables including key performance metrics and customer service excellence. As the key account and relationship manager, you foster strong partnerships with clients, provide business insights and develop and implement strategic goals to grow the business.
Requirements
- Experience leading Patient Support Programs from a Manufacturer or Program Provider perspective
- Seven to ten years account management experience and/or previous pharmaceutical brand management experience or equivalent
- Proven customer relationship and/or account management skills with direct client interaction
- Strong leadership experience leading multiple functional areas and teams with varying levels of experience
- Strong financial acumen and hands on budget management experience
- Strong organizational, communication, and presentation skills
Nice To Haves
- Knowledge of provincial drug reimbursement programs
- Third party drug coverage issues
- Bilingualism
Responsibilities
- Foster a culture of growth and inclusion within your team
- Provide senior leadership on key client accounts
- Ensure excellence of program execution
- Develop and maintain relationships with clients and stakeholders
- Establish performance standards and monitor achievement
- Achieve Business Plan goals and meet the financial targets established for the Program
- Lead the strategic planning process to evolve and grow the business
- Anticipate and respond to a rapidly changing market with insight and innovation
- Oversee Program contracts with respect to timelines, SLAs, KPIs and delivery of monthly billings and reports
- Report all Adverse Events (AE) and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures.
Benefits
- Purchase discount program
- Competitive pay
- Online learning through Academy
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
