Manager, Specialty Programs

Shoppers Drug Mart•Mississauga, ON

8d•CA$100,000 - CA$132,000•Onsite

About The Position

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians. Specialty Health Network (or SHN, as we call ourselves) is a growing division of Shoppers Drug Mart, with a strong entrepreneurial spirit. We pride ourselves in having an awesome work culture and fun environment! We offer competitive salaries, a great benefit package, Shoppers Drug Mart discount, Goodlife gym discount, RRSP/Pension plans, Employee share ownership plan, professional training, and development and many more perks! Shoppers Drug Mart was acquired by Loblaw in 2014, the largest employer in Canada – making your career opportunities within our larger organization - endless! Specialty Health Network by Shoppers supports our retail stores to provide the best patient care to patients who require specialty drugs. We provide patient support programs for specialty drug therapies, provide physicians with resources to manage their patients, facilitate reimbursement, and enhance patient compliance. We deliver superior customer service to patients, healthcare providers, and clients to improve healthcare outcomes for all stakeholders. The Program Manager will lead the organization and execution of both internal and external program deliverables including various project initiatives. Leadership of client projects will be in partnership with Program Management leaders.

Requirements

3+ years’ account management and/or patient support program management or management experience and/or previous pharmaceutical brand management experience or equivalent
Demonstrated leadership
Outstanding organizational and time management skills
Critical thinking, business acumen, communication, presentation, and decision-making skills
Ability to effectively communicate across multiple levels of the organization
Computer skills, including MS Project and Visio
Client-facing experience
University degree or equivalent industry-related experience

Responsibilities

Support program deliverables including special initiatives on time and within scope
Ensure program objectives are met
In partnership with the senior management, manage communication with clients
Responsible for accurate monthly billings and reports
Support the resolution of program escalations
Identify program risks and communicate appropriately with senior management to develop mitigation plan
Promote a cross functional team approach so that issues can be discussed and resolved effectively and appropriately, and with buy-in from all stakeholders
Report all Adverse Events (AE) and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures.