Senior Manager Southwest Safehouse

Volunteers of America Colorado•Durango, CO

12d•Onsite

About The Position

The Southwest Safehouse Senior Manager oversees the day-to-day operations of the Safehouse, supervises staff and volunteers, and coordinates services for clients. The role develops and monitors the program budget in conjunction with the Senior Director, prepares grant requests and reports, builds community relationships, and performs administrative duties. The Senior Manager also serves as acting Southwest Colorado Supervisor when the Senior Director is unavailable. The position ensures participant voices inform programming, evaluates program effectiveness, oversees case management and referral services, and maintains coordination with community agencies. It includes staff and volunteer recruitment, hiring, training, scheduling, and supervision; support for fundraising and grant development; oversight of Extended Stay Program goal planning; and ensuring services use trauma-informed care practices. The role also supports reporting, data quality, equity and inclusion initiatives, procedures, and timely reporting of facility and safety concerns. This is a full-time position based at the Southwest Safehouse in Durango, Colorado. The stated schedule is at least 40 hours per week during business hours, 8 a.m.–5 p.m., Monday through Friday. Occasional weekends and travel are required, as are on-call responsibilities. The annual salary is $65,062.40.

Requirements

Bachelor’s degree in a human service-related area or equivalent experience.
At least two years of direct experience working with vulnerable populations.
Knowledge of Microsoft Office products and the Windows environment.
Excellent interpersonal, verbal communication, and written communication skills.
Strong organizational and problem-solving skills.
Valid Colorado driver’s license and state-mandated automobile insurance.
Ability to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health.
Ability to maintain confidentiality and perform work according to applicable laws.

Nice To Haves

At least one year of experience in volunteer recruitment and coordination.
Direct experience working with domestic violence survivors or relevant populations.
Experience in management and supervision.
Experience in nonprofit budget and grant management.
Knowledge of, or strong willingness to learn about, poverty, human service government programs, homelessness, aging, veterans, at-risk youth, and services for vulnerable populations.

Responsibilities

Ensure participants’ voices play an integral role in programming strategies and implementation.
Develop, implement, and monitor program operations and daily activities of the Southwest Safehouse.
Evaluate program effectiveness and ensure program guidelines are met.
Recruit, hire, train, and supervise staff and student interns; schedule staff and volunteers to ensure adequate program coverage.
Supervise case management services for Safehouse residents and ensure access to information and referral resources.
Maintain communication among personnel, volunteers, and residents, and explain program concepts and goals.
Coordinate community agency services to address residents’ needs.
Develop fundraising opportunities, including grant writing, special events, and donor solicitation.
Perform duties in accordance with the Social Work Code of Ethics.
Develop, implement, and monitor goal planning for Extended Stay Program residents in conjunction with counseling staff.
Develop the program budget with the Senior Director and oversee expenditure controls.
Serve as acting Southwest Colorado Supervisor when the Senior Director is unavailable.
Oversee volunteer recruitment, training, and supervision directly or through a coordinator, and keep the supervisor and counseling staff informed about volunteer issues.
Coordinate networking and serve as a community liaison; maintain cooperative relationships and participate in relevant boards, councils, meetings, and community events.
Ensure staff provide services using trauma-informed care practices.
Perform administrative duties in conjunction with the Division Director and other assigned duties.
Maintain confidentiality of guests and the program location.
Research and apply for at least one new funding source each year in conjunction with the Senior Director.
Meet federal, state, and local funder reporting requirements and maintain high-quality program data.
Advance equity, diversity, and inclusion in Safehouse programming through assessment and implementation strategies.
Assist with developing and implementing Standard Operating Procedures with the Senior Manager of the Durango Community Shelter and Senior Director.
Report facility and safety concerns to the Senior Director within 24 hours.
Meet 30-, 60-, and 90-day expectations established by the Senior Director.