Senior Manager, Solutions Engineering, Mid-Market East

Atlassian•New York, NY

3d•$171,500 - $269,780•Hybrid

About The Position

Atlassian is seeking a Senior Solutions Engineering Manager to lead a high-performing team of Solutions Engineers. This role focuses on helping large customers achieve significant business value from Atlassian's System of Work. The position offers flexibility in work location, allowing employees to choose between office, home, or a hybrid model, and Atlassian can hire individuals in any country where they have a legal entity. The company operates as a distributed-first organization, with interviews and onboarding conducted virtually.

Requirements

Significant experience in presales / solutions engineering or a closely related technical customer‑facing role.
Proven track record as a people manager leading SE or technical consulting teams (typically 6–12+ ICs).
Deep background in at least one of: Agile / DevOps, ITSM/ESM, enterprise work management, or adjacent solution domains.
Experience driving complex, multi‑stakeholder deals with Enterprise or Strategic customers.
Builds high‑performing, diverse teams; gives clear, actionable feedback.
Can articulate different development needs for early‑career vs senior/principal SEs.
Strong grasp of SaaS, cloud architectures, integrations, and security / compliance basics.
Able to challenge and support SEs on solution design, not just deal mechanics.
Comfortable in forecast, pipeline, and coverage discussions; understands how SE motions impact revenue and margin.
Thinks in systems: connects customer outcomes to Atlassian’s System of Work, platform strategy, and product roadmap.
Demonstrated ability to introduce at least one team‑level improvement that materially changed productivity, quality, or consistency.
Strong command of CRM/process hygiene and data‑driven decision‑making.
Handles C‑level conversations with confidence; can translate between business, technical, and value narratives.
Clear written communicator; comfortable driving DACIs and cross‑team alignment.

Responsibilities

Directly manage and grow a team of SEs supporting Mid-Market accounts.
Operate as a player–coach, staying close to deals and programs while building a scalable, outcome‑driven SE practice.
Partner with Sales, Value Management, Product, and Advisory teams to win complex, multi‑product deals and drive long‑term customer outcomes.
Shape customer engagement strategies for the assigned segment/geo and contribute to global SE strategy and best practices.
Own multiple workstreams and drive medium-to-long‑term strategy for the team.
Hire, onboard, and develop a diverse team of high‑performing Solutions Engineers.
Set clear expectations and coach SEs on attainment (quota / influenced revenue) and performance (quality of execution, behaviors).
Build succession and growth plans for SEs.
Foster a healthy, inclusive team culture aligned to Atlassian values.
Align SE coverage and capacity to regional/segment revenue goals and territory plans.
Partner with AEs on account and opportunity strategy.
Ensure the team leads high‑quality technical discovery, solution design, demos, POV/POVs, and executive presentations.
Drive consistent use of value‑based selling and outcome‑oriented narratives.
Act as an executive‑ready technical leader in key "tip‑of‑the‑spear" cycles when needed.
Own team operating rhythm: forecasting, deal reviews, account planning, coverage models, and inspection of SE impact metrics.
Use data to optimize how the team spends time.
Standardize and continuously improve core SE motions.
Partner with peer SE leaders to drive consistent execution globally while adapting to local market needs.
Partner tightly with Sales leadership, Value Management / VMO, Product, Marketing, and Advisory / Services.
Represent the SE point of view in regional GTM planning, QBRs, and strategic initiatives.
Lead or contribute to programs that scale beyond the team, such as playbooks, reusable demos, or process/tooling changes.
Actively share best practices, mentor other managers, and raise the bar for SE craft and management across the organization.