Senior Manager, Social Platforms and Community

Samsung•Plano, TX

12d

About The Position

Samsung Electronics America (SEA) is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. Across each of these areas, our work drives innovation, economic growth and workforce opportunity in the United States. For nearly five decades, Samsung has been at the forefront of technological advancements, investing over $100 billion and creating more than 20,000 jobs nationwide. Our mission? To integrate cutting-edge products, services, and AI technology to deliver smarter, sustainable, and more connected experiences that empower people to live better. As a wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA offers opportunities to work alongside global visionary thinkers and innovators who are passionate about making a difference. Explore the exciting opportunities at Samsung Electronics America and discover how you can make an impact. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.

Requirements

Minimum Bachelors degree
8 years of community management experience
Hands on with tools like Sprinklr, Dash
MS Office – Microsoft Word, Excel, Powerpoint
Ability to be able to respond to business needs which may sometimes be outside office hours or weekends

Nice To Haves

Passionate about social media and understands how consumers engage on each of the platforms (TikTok, Instagram, Facebook, Reddit, X, etc.)

Responsibilities

Serve as lead Community Manager for Samsung channels
Drive cohesion across all posted content
Collaborate with the lines of businesses (Mobile, Home Entertainment, Digital Appliances) to develop ideal posting cadence across channels
Maintain and manage the holistic social media calendar to ensure optimal posting execution across all of the Samsung teams/product categories.
Pivot posting timing based on platform cadence best practices
Collaborate with social media manager partners and agencies on optimal posting schedules
Ability to identify and publish content during times with the most reach across each social media channel
Monthly monitoring of x-team SOV to drive maximum impact of content and calendar equity across products
Daily posting of native content across Samsung’s social channels: Instagram, YouTube, X (Twitter), TikTok, Facebook, and Pinterest
Work with internal stakeholders to post content on behalf of their respective lines of business
Respond to consumers’ comments online across Samsung social channels in a brand-approved voice
Monitor Samsung social channels and elevate any UGC that should be considered for reposting, including tagged content
Provide recommended post copy alongside UGC for stakeholders to review/approve
flag service, fulfillment-related or negative comments/trending themes to Customer Care for response and engagement for all platforms.
Respond to all consumer posts, in a timely manner, that are campaign-related, positive sentiment, or product feature related
Community management hours to be used during working hours (9:00am - 6:00pm EST), Monday – Friday
Light monitoring and posting on weekends or holidays.
Proactive community management, looking for opportunities to insert Samsung into the cultural conversation
Monitor social media conversations and engage with our audience to foster a sense of community.
Work with respective lines of business to get needed response grids
Stay abreast of platform best practices, offering recommendations on how to optimize the performance of content
Assisting with reporting, pulling native data from platforms on a monthly basis