Senior Manager, Site Reliability Engineering

Finastra•Mississauga, ON

7d•CA$110,000 - CA$145,000•Hybrid

About The Position

We are seeking a Senior Manager, Site Reliability Engineering to ensure the availability, performance, and reliability of our containerized business applications. You will bridge the gap between development and operations by troubleshooting complex application issues, automating routine support tasks, and managing deployments. This position will require strong DevOps pipeline development to ensure seamless application deployment and management.

Requirements

Proven experience in application support, production support, or systems engineering.
Hands-on experience troubleshooting applications running in Docker and Kubernetes.
Proficiency in Bash and Python to automate troubleshooting and support workflows.
Ability to troubleshoot java based applications, keystore, heap settings, and tuning.
Strong skills using log aggregation tools like Grafana/Loki.
Confident navigating Linux environments, checking system logs, and analyzing network traffic. Ability to understand, diagnose, and fix system level issues.
Ability to understand, improve, and manage DR environments and failovers

Nice To Haves

Experience using tools like Jenkins, GitHub CI, or ArgoCD to deploy applications.
Oracle DB queries (updates, inserts, selects, deletes)
Experience supporting applications hosted on Azure, AWS, or GCP
YAML, XML, AKS, Flux, Ansible, Azure CI/CD, Github, Kafka, ElasticSearch/OpenSearch, IBM MQ, DNS, Networking, Oracle DB, Redhat AMQ, Grafana and observability
Understanding of NACHA and different payment rails including real time payments

Responsibilities

Create, manage, and support pipelines that the application support teams will be utilizing to deploy applications.
Diagnose complex runtime errors, connectivity issues, and performance bottlenecks in containerized and non-containerized applications.
Respond to production alerts, lead root-cause analysis (RCA), and implement permanent fixes.
Understand and create change records. Follow the change management process for auditing purposes.
Manage and validate application deployments across staging and production environments using automated pipelines that you support.
Write scripts to automate routine health checks, log rotation, and recovery procedures. Innovate solutions to help the customer support and engineering teams.
Configure application dashboards and alerts to catch anomalies before they impact users.

Benefits

Unlimited vacation, subject to local regulations and business priorities.
Hybrid working arrangements.
Paid time off for voting, bereavement, and sick leave.
Confidential one‑to‑one support through our Employee Assistance Program.
Access to a network of Wellbeing Champions and Gather Groups.
Monthly events and initiatives designed to help you thrive.
Medical, life and disability insurance.
Retirement plans.
Lifestyle, and other benefits.
Paid time off for volunteering and donation‑matching opportunities.
Inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra.
Access online learning and accredited courses through our Skills & Career Navigator tool.
Global recognition program, Finastra Celebrates.
Employee surveys that help shape our culture and ways of working.