Site Reliability Engineering Manager

Onebrief

2d•$205,000 - $255,000•Onsite

About The Position

We're hiring a Site Reliability Engineering Manager to lead our SRE team within Infrastructure & Security. You'll work closely with platform engineering, application engineering, security, and customer success to ensure Onebrief's mission-critical deployments are reliable, secure, and well supported across on-prem DoD and AWS environments. You'll lead a team whose work spans customer-facing operations, infrastructure, observability, automation, and application reliability. Most of the team focuses on deploying and operating Onebrief in demanding customer environments. You'll own the team's priorities, planning, execution, and development. A significant part of this role is coordinating work: understanding demand, balancing capacity, sequencing tasks, managing dependencies, and keeping commitments realistic as customer needs change. You'll help the team deliver immediate operational support while making steady progress on improvements that reduce future support demands. You'll bring the technical grounding to evaluate risks, ask useful questions, and guide decisions. Your engineers will own technical implementation and lead incident response. You'll provide direction, remove blockers, and create the conditions for them to succeed.

Requirements

An active Secret clearance
5+ years in Site Reliability Engineering, Platform Engineering, DevOps, or a related role, with substantial infrastructure and operations experience
Experience directly managing engineers, including coaching, performance management, career development, and hiring
Experience planning team capacity, prioritizing competing requests, and coordinating engineering work across teams
A track record of delivering reliability improvements while managing ongoing operational responsibilities
Experience with incident response and post-incident review practices, including helping engineers develop leadership and ownership
Technical judgment sufficient to evaluate engineering proposals, understand operational risks, and guide prioritization
Clear communication, including the ability to explain constraints and negotiate scope, timing, and commitments with stakeholders
Infrastructure and automation: Infrastructure as Code, configuration management, and scripting, using tools such as Terraform, Ansible, Python, Go, or Bash
Containers and orchestration: Kubernetes deployment, troubleshooting, and operations
Delivery practices: CI/CD pipelines, release safety, and repeatable deployments
Cloud and on-prem environments: Operating software across AWS or AWS GovCloud and customer-managed infrastructure
Observability: Monitoring, logging, and actionable alerting using tools such as the Grafana stack, ELK, or Datadog
Networking and security: Core protocols, secure configuration, and connectivity troubleshooting
Application reliability: Working with software engineers to diagnose application failures and evaluate infrastructure or code changes

Nice To Haves

Experience leading teams supporting mission-critical customer deployments
Experience managing engineering programs or coordinating delivery across multiple customer environments
Experience operating in DoD, classified, or air-gapped environments
Familiarity with RMF, STIGs, and ICD 503
Experience implementing SLIs, SLOs, and error budgets for distributed systems
GitOps practices and toolchains
On-prem virtualization experience with VMware, Proxmox, Nutanix, Hyper-V, or similar platforms
Application development experience, especially TypeScript or Node.js
Relevant certifications, such as AWS DevOps Engineer or CKA/CKAD
Active Security+ or another DoD 8570.01-approved security credential, or the ability to obtain one within 3 months of employment

Responsibilities

Lead and develop the SRE team: Hire, coach, and support engineers across infrastructure, operations, and application reliability. Set expectations, manage performance, support career development, and build the skills and coverage the team needs.
Own capacity and work planning: Maintain a clear view of incoming requests, ongoing support needs, and planned engineering work. Break initiatives into manageable tasks with the team, establish ownership, sequence work, and adjust commitments as priorities or capacity change.
Coordinate delivery across teams: Manage dependencies with platform engineering, application engineering, security, and customer success. Identify blockers early, resolve competing priorities, and communicate progress, risks, and decisions to stakeholders.
Set the reliability roadmap: Translate customer needs, production data, incident patterns, and operational risks into a prioritized improvement plan. Protect capacity for work that reduces recurring failures and makes deployments easier to operate.
Establish operational ownership: Ensure production deployments have clear support responsibilities, escalation paths, and readiness criteria. Plan with partner teams for new deployments, releases, and ongoing customer support.
Support team-led incident response: Establish sustainable on-call coverage and clear incident response expectations. Coach engineers who serve as incident commanders and lead blameless postmortems / After Action Reviews (AARs). Help the team assess corrective actions, assign ownership, and schedule follow-through.
Guide technical priorities: Work with engineers and technical leads to evaluate approaches to infrastructure, automation, observability, and application reliability. Ensure plans account for operability, security requirements, and the constraints of on-prem and air-gapped environments.
Make reliability and workload visible: Guide the team's use of SLIs, SLOs, and operational metrics. Use service health, support demand, and delivery progress to explain where investment is needed and whether improvements are working.
Reduce operational toil: Give engineers time and support to automate repetitive deployment, maintenance, troubleshooting, and recovery work. Help turn lessons from individual customer environments into reusable improvements.