Senior Manager, Services Offerings Innovation

Best Buy • Richfield, MN

1d • $93,200 - $166,550 • Hybrid

About The Position

The Senior Manager, Services Offerings Innovation defines and advances customer-focused service solutions that help customers get the most from technology throughout their personal journeys. The role translates customer needs and prioritized opportunities into differentiated service offerings, redesigned experiences, partnerships, and business models. Work advances from concept through business-case development, prototyping, piloting, and recommendations for scale.

The role partners with leaders and teams across Services, Category, Fulfillment, Sales Operations, Marketing, Digital, Analytics, Technology, and Finance to develop, test, and scale offerings that support customer value, loyalty, and profitable growth. It is hybrid: onsite Monday through Thursday at Best Buy’s corporate office in Richfield, Minnesota, with remote work permitted on Friday.

Requirements

• 7+ years of experience in services strategy, product or offer management, business development, innovation, customer experience, retail operations, or a related field.
• 3+ years of leadership experience leading teams, enterprise initiatives, or cross-functional workstreams.
• 2+ years developing, testing, or optimizing customer-facing offerings, business models, partnerships, or omnichannel experiences.
• 2+ years using customer insights, analytics, operational inputs, and financial data to shape concepts and investment recommendations.
• Experience building business cases, offer roadmaps, pilots, test plans, or commercialization recommendations.
• Proven ability to lead through ambiguity and influence stakeholders in a matrixed environment.

Nice To Haves

• Experience with human-centered design, lean experimentation, product discovery, or test-and-learn practices.
• Experience partnering with Finance, operations, technology, analytics, marketing, and go-to-market teams.
• Understanding of commercialization, portfolio management, and lifecycle decision making.
• Experience in retail, consumer services, technology services, subscriptions, or omnichannel environments.

Responsibilities

• Own and maintain the services offer innovation pipeline and offer-development roadmap across priority customer technology journeys.
• Translate customer needs, market signals, portfolio performance, and operational capabilities into differentiated offer concepts, partnerships, and business-model opportunities.
• Frame value propositions, target customers, experience principles, operating assumptions, and commercial hypotheses for new or enhanced offers.
• Lead business-case development with Finance and business teams, connecting customer value, strategic fit, operational feasibility, risks, and financial outcomes.
• Partner to design pilots and test-and-learn plans, including hypotheses, success measures, decision thresholds, learning agendas, and iteration paths.
• Lead cross-functional offer incubation and validation from concept through pilot readiness, resolving tradeoffs and surfacing clear decisions for senior leaders.
• Evaluate customer, operational, and financial evidence and recommend whether to stop, refine, retest, scale, or commercialize an offer.
• Partner with go-to-market and implementation teams to define launch intent, experience requirements, measurement plans, and conditions for a successful transition.
• Translate complex customer, operational, and financial inputs into clear investment recommendations, roadmaps, and executive decision materials.

Benefits

• Competitive pay.
• Great employee discount.
• Financial savings and retirement resources.
• Support for physical and mental well-being.
• Leaves of absence and potential pay sources based on eligibility and applicable circumstances.
• Paid time off for eligible full-time and part-time employees, with details based on work location, employment status, salary or hourly status, and years of continued or bridged service.
• Certain roles may be eligible for incentive pay, subject to eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed