Senior Manager, Service Parts Operations

Ricoh • United States,

17h • $93,400 - $150,000

About The Position

The Senior Manager, Service Parts Operations is responsible for managing spare parts inventory processes and procedures that support direct field service activities. The role works across functions, teams, and systems to position inventory throughout the network, support customer satisfaction, and maximize inventory investment. It establishes performance standards and monitors personnel involved in spare parts activities in a 24x7 environment.

The position leads a staff of 24 support and analyst personnel, works daily with the Field Service team, and manages inventory strategy, performance, orders, transportation, physical inventories, adjustments, receipts, critical orders, and excess inventory. It also develops and communicates processes, establishes performance measures, manages system enhancements, completes employee reviews and development, and builds cross-functional relationships. The work is typically performed in an office environment and involves highly diversified assignments and regular involvement in stressful situations.

Requirements

• Bachelor's degree in business or logistics, or comparable experience.
• Experience in inventory control or logistics management.
• Strong analytic and reporting background.
• Excellent oral and written communication skills.
• Strong customer relations skills.
• Proficiency in Oracle and OBIE.
• Proficiency in MS Office Suite, including Access, Excel, Word, and PowerPoint.
• Good data analysis and problem-solving skills.
• Excellent leadership skills.
• Ability to manage time efficiently.
• Strong motivational and team-building skills.

Nice To Haves

• Five or more years of experience in inventory control or logistics management.
• Five or more years of experience in service delivery.

Responsibilities

• Lead a staff of 24 support and analyst personnel in a 24x7 environment.
• Support, interact, and communicate with the Field Service team daily.
• Develop, document, and communicate processes and procedures.
• Establish KPIs used to manage and monitor performance.
• Manage overall inventory strategy and performance.
• Identify and manage system enhancements.
• Manage inventory levels.
• Place orders and manage escalations.
• Search for inventory and coordinate transportation.
• Manage physical inventories, including internal and SOX compliance.
• Manage inventory adjustments and receipts.
• Place and manage critical orders.
• Manage excess inventory.
• Complete employee performance reviews and support employee development.
• Establish cross-functional relationships to ensure cohesiveness across functions.
• Maintain awareness of and focus on process efficiency and improvement.
• Perform other duties as assigned.

Benefits

• Medical, dental, life, and disability insurance options.
• Retirement Savings Plan (401K).
• Health Savings Account (HSA).
• Flexible Spending Account (FSA).
• Team member tuition assistance programs.
• Paid vacation time.
• Paid holidays.
• Additional benefits supporting health, wellness, and personal and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior