Senior Manager - Sales Tools Strategy
About The Position
American Express Global Commercial Services (GCS) is a leader in Commercial Payments Solutions and is experiencing significant growth. To sustain this success, optimizing the sales colleague experience is crucial for driving growth and sales effectiveness. The Sales Enablement, Pricing and Transformation (SPT) team plays a key role in fostering a strong sales experience. This role reports to the Director, Tools Strategy, and the team is responsible for defining and implementing the strategy and execution model for GCS’s sales tools and AI-driven workflows, aiming for a unified, data-driven seller experience throughout the sales journey. The Senior Manager, Sales Tools Strategy will assess the current state and shape the future of the sales colleague tool strategy, operationalizing roadmaps. This involves developing the analytical framework for decision-making, conducting internal and external analyses to align on new tool/AI workflow integration plans, and leading the end-to-end execution and enablement of these plans across the GCS organization. Collaborating with Sales, Marketing, Analytics, Technology, and Enterprise platforms, this role will contribute to the development and execution of the future-state seller experience, focusing on reducing workflow friction, increasing adoption of key capabilities, and accelerating the integration of Gen AI into sales processes.
Requirements
- Experience in sales tools strategy
- Experience in operationalizing roadmaps
- Experience in building analytical frameworks
- Experience in conducting internal and external analyses
- Experience in leading end-to-end execution and enablement
- Experience working across Sales, Marketing, Analytics, Technology, and Enterprise platforms
- Experience in reducing workflow friction
- Experience in improving adoption of key capabilities
- Experience in integrating Gen AI into sales processes
Responsibilities
- Evaluating the current state and defining the future of the sales colleague tool strategy
- Operationalizing roadmaps for sales tools
- Building the analytical framework to drive decision making
- Conducting internal and external analyses to align on new tool / AI workflow integration plans
- Leading the end-to-end execution and enablement of these plans across the GCS organization
- Supporting the development and execution of the future-state seller experience
- Reducing workflow friction
- Improving adoption of key capabilities
- Accelerating the integration of Gen AI into sales processes
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
