Senior Manager, Sales Development
About The Position
As the Senior SDR Manager, you will play a pivotal role in shaping and implementing ServiceTitan’s Outbound Sales strategy. You will join a rapidly growing team and will be involved in helping recruit, onboard, and train numerous new hires for success. If you thrive in a fast-paced and exciting environment and want to help build out an extraordinary team and company, then this is the role for you. Your primary focus will be leading the outbound core commercial SDR front-line management team. Cold Calls, Cold Emails, Direct Mail, Creative Follow-up, whatever it takes to help us find and help as many service contractors as we can. This role is incredibly important to the entire company, and you will be working hand-in-hand with leadership to build out the best SDR team in the country. The Senior SDR Manager is responsible for implementing and executing consistent best practices across the management team.
Requirements
- Strong preference for 2+ years of XDR Management experience
- Strong preference for 1+ years sales management experience
- Direct experience as XDR and/or robust knowledge of day-to-day workflows
- Outbound specific cold-calling experience, not just handling inbound leads
- Track-record of success managing a high performing sales dev team
- Strong understanding of outbound pipeline generation processes
- Enthusiastic and vibrant attitude
- Expert communication and presentation skills
- Strong interpersonal skills and high emotional intelligence
- Analytical mindset comfortable generating reports and identifying trends in data
- Adept at adopting and rolling out new sales enablement technologies, proficiency with Salesforce.com a must
- Culture of accountability and ownership
- Experience with Salesforce (SFDC) CRM, Nooks, and associated tech stack items strongly preferred
Responsibilities
- Manage the core commercial SDR Managers on objectives and performance achievement
- Provide, equip, and implement manager best practices for consistent performance
- Ownership over core commercial SDR team quota attainment
- Monitor lead processes, metrics, and catalyze pipeline creation
- Shape and implement SDR strategy and processes
- Stay abreast of and coach SDRs on best practices
- Serve as a mentor for your team and be a steward of the ServiceTitan organization
- Report to Director of Sales Dev on operational and financial KPIs
- Motivate, incent, and recognize team members to encourage top performance
- Recruit, interview, and onboard new Team Members
- Conduct weekly 1X1s with each commercial core SDR Manager
- Work and partner closely with extended XDR management team
- Help evaluate new technologies and programs to drive superior performance
Benefits
- Flexible time off
- Learning and development opportunities
- Comprehensive onboarding program
- Leadership training
- Bonusly
- Peer-nominated awards
- Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents)
- FSA and HSA
- 401k match
- Telehealth options including memberships to One Medical
- Parental leave and support
- Up to $20k in fertility services (i.e. IUI and IVF)
- Surrogacy and adoption reimbursement
- On demand maternity support through Maven Maternity
- Free breast milk shipping through Maven Milk
- Pet insurance
- Legal advisory services
- Financial planning tools
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
