Senior Manager, Sales & Customer Support

MANN+HUMMEL•Goleta, CA

11d•Hybrid

About The Position

The Senior Manager, Sales & Customer Support provides ongoing support to direct reports and customers on a daily basis. He/she will lead a team focused on resolving various commercial items and aggressively targeting expansion opportunities within the industrial water market. He/she will support the implementation of business strategies and maintain profitable relationships focused on accelerating opportunities, driving funnel growth, team execution, order processing and new account acquisition.

Requirements

Bachelor’s degree in Engineering, or a similar field of study
8 years’ minimum customer-facing sales experience within a manufacturing environment
3 years’ minimum team leadership / team management experience leading direct reports
Experience developing and implementing customer focused strategies
Previous experience in filtration (membrane, particle filters, coalescers, etc.)
Customer driven, organization and coordination skills, self-motivated and ability to deliver in fast-paced, challenging environments
Ability to manage multiple projects simultaneously
Ability to travel approximately 30 – 35% (Primarily domestic U.S./ Canada)
Conflict management skills
Strong English communication skills (verbal, written, presentation)
Microsoft Office tools (Excel, PowerPoint, Word, Outlook)
CRM experience
SAP experience

Nice To Haves

Membrane Filtration experience specifically
Salesforce CRM
Bi-lingual English/Spanish

Responsibilities

Player coach managing accounts and a team consisting of Inside Sales and Customer Service
Supports the business in strategy execution and implementation of the regional growth plan (prepare a strategic sales plan focused on target accounts and markets, supports order analysis, reviews contracts, prepares and maintains relevant documentation)
Provide ongoing technical support and ensure high-quality customer service (follow-up of orders, customer visits, prepare and conduct customer presentations)
Serve as a liaison between the customer and MANN+HUMMEL internal departments, understand customer needs and initiate
Prepare the price analyses, as well as the operational sales planning
Prepare and lead price negotiations for new projects and customers
Support the business with market research and industry intelligence
Identify, develop and support the team with identification of new customers
Accelerate new channel partner (Distributors, OEMs, Integrators) relationships
Maintain, update and coach Salesforce discipline
Responsible for achieving individual and team booking and revenue targets
Provide urgent response time in delivering customer & channel partner satisfaction
Responsible for prospecting, developing and managing a distribution network. Including distributor strategy execution, distributor performance management, and distributor key performance indicators (KPIs)