Senior Manager, Sales Agency Operations
About The Position
You'll join our Agency Operations & Partnerships team, the group behind the growth and distribution operations that have made Devoted the fastest-growing Medicare Advantage plan in the country. As a Senior Manager, you'll drive cross-functional initiatives across agency onboarding, compliance analysis, and partnership enhancements — solving problems as they surface and turning the fixes into scalable, repeatable solutions. This is an operator role first: you'll take ambiguous, cross-functional problems, scope them, build a plan, align stakeholders without direct authority, and drive to completion. You'll support multiple workstreams rather than owning a single queue, so you'll thrive here if you're energized by new problems more than by running the same process repeatedly.
Requirements
- Experience in Medicare Advantage or health insurance operations, ideally in a fast-paced or high-growth environment.
- 5–7+ years in project management, operations, or program management, with a track record of increasing scope and responsibility.
- Demonstrated experience leading cross-functional projects from scoping through implementation, including influencing and aligning partners without direct authority.
- Advanced experience with project management tools (JIRA or similar) and comfort analyzing data, reports, and dashboards to spot trends and inform decisions.
- Exceptional organizational skills and sound judgment on when to escalate versus resolve independently, while managing multiple competing priorities.
Nice To Haves
- Experience managing external partnerships (high-touch or strategic accounts)
- PMP or similar certification
- Hands-on work with BI tools such as Looker
Responsibilities
- Own a portfolio of projects spanning agency onboarding, compliance analysis, and partnership enhancements — solutioning for whatever comes up on behalf of our agency partners.
- Scope, plan, and lead cross-functional initiatives from problem identification through implementation and adoption, managing the work in JIRA.
- Design scalable processes that flex across onboarding, compliance, and partnerships as the business evolves, and drive adoption of new workflows across teams.
- Partner with Sales, Compliance, Legal, and Partnerships leadership to identify operational pain points and translate them into structured projects with clear timelines and owners.
- Conduct compliance-related analysis supporting agency onboarding and ongoing partner management, flagging risks and partnering with Compliance and Legal to resolve them.
- Support the agency and sub-agency onboarding process, including pre-contracting activities, to ensure timely, accurate, and compliant completion at scale — and serve as the escalation resource for complex onboarding issues.
- Track project status, risks, and outcomes in JIRA and Looker, and report progress and insights to leadership
- Assist with relationship management efforts for our top 40-50 agency partners, supporting regular cadence meetings and touchpoints as needed.
Benefits
- Employer sponsored health, dental and vision plan with low or no premium
- Generous paid time off
- $100 monthly mobile or internet stipend
- Stock options for all employees
- Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
- Parental leave program
- 401K program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
