Senior Manager, Agency Partnerships Strategy & Operations

DoorDash•Chicago, NY

About The Position

Our Advertising & Promotions team operates at the intersection of e-commerce and advertising, surfacing and monetizing relevant content that benefits our core audiences. We provide digital solutions to help advertisers reach DoorDash audiences. The Agency & Partnerships Strategy & Operations team partners closely with our Sales organization to grow the agency holding company channel — Publicis, WPP, Dentsu, Omnicom, and more — into a scaled, durable revenue stream, and to build and scale the strategic partnerships (data, measurement, verification, and technology) that support DoorDash’s broader advertising platform. We’re looking for a strategic operator to own the day-to-day strategy and operations for DoorDash’s Agency Sales channel. As the Senior Manager, Agency Partnerships Strategy & Operations, you will drive the JBP process, revenue reporting, and operating rhythm that turn our relationships with agency holding companies — Publicis, WPP, Dentsu, and more — into durable, incremental revenue, while partnering closely with Sales, Product, Finance, and Legal to unlock new growth.

Requirements

8+ years of experience in strategy & operations, business operations, sales operations, or partner management — experience in advertising, media, or ad tech is strongly preferred.
Direct experience with joint business plans, agency/holding company relationships, or complex commercial deal structuring.
Strong quantitative and analytical skills (Excel / Google Sheets / SQL, Salesforce) and can build and defend a financial model or revenue forecast.
Proven track record of leading complex, cross-functional projects — across Sales, Product, Finance, and Legal — and driving them to completion without a playbook.
Communicate crisply with senior stakeholders and can turn complex data into a clear narrative for a WBR or QBR.
Thrive in ambiguity and are comfortable wearing multiple hats — from spreadsheet modeling to executive-facing storytelling — in a fast-moving environment.
Bring experience in advertising, retail media, or agency-side account or planning work.

Responsibilities

Own the Agency JBP (Joint Business Plan) process end-to-end for major holding companies — economic modeling, deal construction, internal alignment with Sales, Finance, and Legal, negotiation support; and post-signature progress tracking and driving towards attainment.
Drive the Agency WBR/QBR operating rhythm: build and maintain the revenue dashboards, forecasting, and incrementality methodology that give leadership a clear, accurate view of channel performance.
Partner with Sales leadership to identify and unlock incremental growth — new advertiser activation, non-endemic revenue, co-marketing, and expansion of Agency-relevant ad products.
Build and maintain agency-facing GTM materials — narratives, decks, and vertical playbooks (e.g. QSR/Rx) — in partnership with Product Marketing and Sales.
Serve as the S&O point of contact for cross-functional partners (Product, Finance, Legal, Symbiosys) on agency-specific credits, contracting, measurement/verification, and data partnerships.
Own quarterly and annual planning for the Agency channel — setting goals, tracking OKRs, and reporting progress to senior leadership.
Partner with Product on the agency-relevant roadmap — surfacing and prioritizing what agencies and holding companies need (measurement, tooling, self-serve capabilities), and closing the loop with Sales and agency partners on what's shipping and why.