Senior Manager, Revenue Operations (Hybrid, Bay Area)

Zūm•Redwood City, CA

2d•$151,000 - $194,000•Hybrid

About The Position

Zūm is revolutionizing mass mobility with its Connected Mobility Experience (Zūm CMX™) system that connects and coordinates people, vehicles, and operations in real time. In the $50 billion student mobility market – the largest segment of the mass mobility industry – Zūm CMX is transforming a daily source of anxiety and disruption into a reliable, transparent, and efficient mobility experience for students and families. Today, more than 4,500 schools rely on Zūm CMX. Recognized globally for its innovative approach and operational execution, Zūm has been named to Fast Company’s World’s Most Innovative Companies, CNBC Disruptor 50 and Changemakers, the World Economic Forum, and the Financial Times’ Fastest Growing Companies lists. Zūm is backed by leading investors including Sequoia Capital, GIC, TPG, and Softbank. We are building a Revenue Operations function from the ground up, and this is the most important hire we are making. The Sr. Manager of Revenue Operations will own the operational revenue cycle for Zūm's three core revenue lines — Home-to-School transportation, Field Trips, and Charter. You will lead a team of four, build scalable billing and collections processes, and serve as the connective tissue between Zūm's field operations, product team, and Finance. This is not a finance role. It is a cross-functional operator role. You will be accountable for making sure every invoice that goes out is right, on time, and gets paid — and for building the team and processes that ensure that at scale.

Requirements

7+ years of progressive experience in Revenue Operations, Billing Operations, or a cross-functional operational role within a tech-enabled services, transportation, logistics, or field services environment
Demonstrated expertise in contract-to-billing translation — the ability to review a district services agreement and independently identify all billing implications: rate structures, billing entities, payment terms, budget code requirements, and account-specific exceptions
Working knowledge of revenue accounting principles sufficient to serve as an effective partner to Finance — including a foundational understanding of revenue recognition, credit memo treatment, deferred revenue, and ASC 606 compliance as it applies to a services business. A CPA is not required; revenue accounting literacy is a plus
Proven ability to manage the operational boundary between Revenue Operations and Revenue Accounting — maintaining clean handoff documentation, enforcing protocol adherence, and ensuring Finance has everything needed to close accurately and on time
A track record of driving operational accountability across cross-functional teams — including holding field operations to data submission deadlines while maintaining productive working relationships
Experience leading end-to-end billing dispute resolution — from intake through root cause analysis, corrective action, and stakeholder communication — with a demonstrated focus on upstream process improvement to prevent recurrence
Proficiency in NetSuite or a comparable enterprise ERP, including invoice creation, user access management, and sufficient general ledger familiarity to engage productively with Revenue Accounting counterparts
5+ years of people management experience, with a demonstrated ability to set clear performance expectations, deliver direct and constructive feedback, and develop team members in operational roles

Nice To Haves

Experience in K–12 student transportation, school district contracting, or government/municipal billing environments
Familiarity with ops-driven invoice structures — per-route, per-minute, or service-day-based billing models where invoice accuracy depends on the quality of upstream operational data
Revenue accounting or finance operations experience, including working knowledge of ASC 606, credit memo treatment, and month-end close in a services business
Program management background — structured delivery across cross-functional workstreams with formal documentation and stakeholder alignment
Experience building a billing or revenue operations function from the ground up
Background spanning both established, process-mature organizations and high-growth or early-stage environments

Responsibilities

Establish and oversee the Deal Desk function — translate district service agreements into comprehensive billing briefs and ensure all new and renewed accounts are fully configured prior to first invoice issuance
Maintain alignment between contracted pricing terms and portal configuration across all active accounts, conducting systematic validation at each renewal cycle to ensure billing accuracy from the point of origin
Own operational accountability for the monthly billing data cycle — enforce the Day 1-3 adjustment submission deadline with field operations and escalate non-compliance to senior leadership as needed
Review and approve all invoices prior to issuance; serve as the designated escalation authority for high-value invoices requiring VP sign-off
Lead end-to-end billing dispute resolution process— conduct structured root cause investigations across data, configuration, operational, and contractual dimensions, and implement upstream process corrections to prevent recurrence
Manage all Revenue Operations integration protocols with Revenue Accounting, including the daily invoice issuance log, credit memo recommendation memos, and monthly billing summary, ensuring Finance has the information needed to close accurately and on time
Coordinate escalation pathways for product configuration issues and non-payment matters, engaging Product and Legal counterparts with complete supporting documentation
Lead, develop, and retain a team of Billing Admins and AR team— establishing clear performance expectations, delivering ongoing feedback, and building individual capability
Deliver weekly RevOps performance reporting to the Executive team, covering invoice accuracy, Days Sales Outstanding, dispute resolution cycle time, and collections rate