Senior Manager, Retail Training & Field Operations
About The Position
The Senior Manager of Retail Training & Field Operations is a pivotal leader responsible for driving the success of Samsung's mobile division in Canada. You will be tasked with crafting and executing a world-class retail training and field operations strategy that resonates across all carrier and national retail partners. Your mission is to win the hearts and minds of retail sales associates, transforming them into passionate advocates for the Samsung brand. The ideal candidate will blend deep retail experience with operational excellence to drive continuous improvement and ensure Samsung's leadership in a competitive, fast-paced industry.
Requirements
- Bachelor’s degree in business, or marketing or related field.
- Experience managing retail teams and/or agency field force programs.
- Strong ability to analyze data sets, identify trends, and translate metrics into action plans. Identify areas of improvement & automation.
- Exceptional presentation, written, and verbal communication skills. Ability to influence and build consensus across all levels of the organization.
- 5-7 years in retail operations, field sales management, or corporate training, preferably within the consumer electronics, telecommunications, or technology sectors.
Responsibilities
- Define, build, and execute a comprehensive training strategy for all carrier and national retail partners to elevate product knowledge and sales skills.
- Develop and implement the annual field force strategy to drive improvements in in-store sales / market share, and visual merchandising compliance.
- Lead the creation of best-in-class product launch training and demo experiences that excite and empower retail sales associates.
- Manage the third-party field force agency, establishing clear KPIs and performance targets to ensure operational excellence and continuous improvement.
- Oversee ambassador and sales-assist programs, creating scorecards and performance metrics to maximize impact and ROI.
- Serve as the primary liaison with global retail counterparts and internal sales, marketing, and product teams to ensure strategies are aligned with overarching business objectives.
- Act as the voice of the field by gathering market intelligence and using automation tools to translate survey data into actionable insights for the business.
- Manage and optimize the annual training and field program budget, ensuring all investments are aligned with strategic goals.
- Leverage AI and automation tools to enhance operational effectiveness, improve data analysis, and streamline reporting.
Benefits
- Fantastic employee discount on all Samsung products
- Competitive Salary and Performance based incentive plan for all levels
- Employer paid Medical and Dental coverage from day one
- Group RRSP plan that helps you save for the future
- Free on-site gym to get your sweat on
- Subsidized Cafeteria; including free Starbucks coffee/latte machine
- Tuition Reimbursement to keep you learning/Access of Samsung U for 24/7 online learning
- Employee Referral program- we want great talent like you!
- Virtual Pet Care-to ensure the well-being and health of your beloved furry companions!
- Additional Well Being Days for better work life-balance!
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What This Job Offers
Job Type
Full-time
Career Level
Senior
