Senior Manager, Reporting & Insights - Late Stage

Scotiabank•Toronto, ON

1d•Onsite

About The Position

Leads a team responsible for the delivery of timely management reporting & analyses, enabling the Canada Collections operations teams to make effective decisions to achieve the Bank’s credit loss & OPEX plans. This role is crucial for driving the effectiveness of collection recovery efforts through data-driven insights and strategic analysis within the late-stage collections environment.

Requirements

Five years’ experience in a collections operations environment delivering performance reporting
Strong leadership, collaboration, and communication skills
Experience with reporting & statistical software packages such as SAS, R, SQL, Tableau & Power BI
Experience manipulating large and complex databases
Degree in statistics, economics, computer science or business
Results driven individual with high level of curiosity and ability to dive into details without losing sight of the big picture
Exceptional organization skills to prioritize, manage, and implement a variety of competing initiatives, on a concurrent or staggered basis
A University degree in Economics, Finance, Industrial Engineer, Mathematics, Computer science, or Information technology related discipline.

Responsibilities

Leads a team responsible for developing and publishing management dashboards, providing monitoring and insights to the Canada Collections leadership team to drive the effectiveness of collection recovery efforts.
Responsible for the design and development of analyses pertaining to collections performance for late stage collections. Identifies actionable insights to improve collection efforts and recoveries, working closely with the Senior Leadership team to drive improvements in collection strategies and action plans.
Leads a team responsible for the developing, publishing, & monitoring automated KPI reports & dashboards to support the business. Investigates trends & clearly communicates results to management team and executives.
Supports strategic initiatives in Collections Canada through data sourcing, manipulation, analyses, & visualizations, to maximize recoveries while minimizing cost to collect.
Generates clear analyses & presentations to stakeholders and senior management that will enable intuitive and dynamic insights for decision-making.
Interacts closely with technology, business stakeholders, & external partners to leverage and optimize on reporting synergies.
Responsible for the design/execution of key strategic Reporting and Analytics projects to ensure critical data and reporting elements are included and all business needs are met.
Leads and the production of analyses using various internal/external data sources to support the understanding of customer behaviour, business drivers, and financial results.
Partners with various stakeholders (eg. Technology) to improve and optimize the reporting processes.
Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impact to the bank.
Fosters an inclusive, collaborative, and high-performance environment. Implements a people strategy that attracts, retains, develops, and motivates their team.