Late Stage Collector, Contract

DLL Group•Burlington, ON

2d•CA$52,323 - CA$78,485•Remote

About The Position

The Late-Stage Collector is responsible for collecting past due accounts and to ensure that the Team’s monthly targets and objectives are achieved. This role is responsible for the negotiation of repayment terms for those accounts which fall delinquent or encounter difficulties in their contractual requirements. This position provides daily contact with our client base. This contact is established through outgoing and incoming telephone calls and correspondence. General inquiries also represent a large portion for this position.

Requirements

3-5 years of commercial late stage collections experience
Proficient in MS - Word, Excel, Access, and Outlook
Knowledge and understanding of collections operations: bailiff, resellers, fraud detection, PPSA, compliance, bankruptcy
Experience resolving and working through escalated and complex customer issues
Ability to deliver exceptional customer service
Excellent verbal, written and interpersonal communication skills
Excellent planning and organizational skills with ability to prioritize work effectively
Effective problem-solving, negotiation and time management skills
Strong attention to detail
Solid team player
Ability to work in a very fast-paced environment with changing priorities
Ability to work from home remotely/independently and in a virtual team environment

Nice To Haves

Bilingualism (French/English) is an Asset
Experience in the leasing industry preferred

Responsibilities

Accountable for collection of designated delinquent accounts by conducting the following job tasks via telephone and written correspondence: Contact delinquent customers and apply standard collection techniques, Meet standard measurements set for collection activity, Maintain accurate and up to date paper and electronic customers files, Interact with Dealers and cross-functional teams to resolve collection issues, Use existing technology to identify delinquent customer accounts, Provide buyout, payout and trade-up quotes to customers/vendors, Make decisions within established guidelines and policies, Reconcile accounts either independently or at request of customers; refers to legal department when appropriate.
Responsible for the timely payments via paperwork: Send letters, replacement invoices and necessary correspondence, Provide Lease Administration Department with correct paperwork (i.e. Papp info, adjustment forms, Terminations, etc.).
Coordination of transferring files to or from the Legal Compliance Department: Prepare paperwork for equipment returns and refer to Asset Management, Compile an Account Summary and recommendation for the Legal Compliance Department.
Support Collection Management team with cross functional team training

Benefits

Two working days per year volunteering for a local charity
Bonus plan
Remote working from home opportunities
Flexible hours
Career development opportunities: online learning, member development programs, Tuition reimbursement program.
Outstanding Medical, Dental, Vision and Paramedical benefit programs
Employer paid defined contribution pension plan
Industry leading Vacation package
Subsidized Gym membership programs
Employee Referral program
Open concept modern working environment
healthcare benefits
vacation
sick leave
parental leave
possible discretionary bonuses