Late Stage Collections Analyst

Toyota North America • Puerto Rico, TX

3d • Onsite

About The Position

The Late-Stage Collections Analyst is responsible for managing and recovering accounts with overdue payments, often involving higher delinquency levels. This role requires strong negotiation skills, persistence, and the ability to balance firmness and customer relations in order to maximize debt recovery. The role involves analyzing and reviewing potential Skip charge-off accounts, monitoring account statuses, creating detailed reports, conducting thorough analyses, and working hand-in-hand with the supervisor in order to develop and implement effective collection strategies and initiatives. The analyst monitors the performance of various vendors, such as repossession agencies and outbound collections teams, ensuring they meet the required SLAs and contribute to the debt recovery process.

Requirements

• Four-Year College Degree (BA or BS): Business Administration, Accounting, Finance, or related field
• 2-5 years of relevant/progressive work experience in similar field or industry
• Working knowledge of MS Office (Word, Outlook, PowerPoint, etc.).
• Intermediate knowledge of MS Excel to develop financial reporting, spreadsheets, and database experience.
• Basic accounting knowledge.
• Advanced problem-solving, negotiation, and communications skills.
• Strong verbal and written English and Spanish skills.
• Advanced organization, attention to detail, action-oriented skills.
• Know when to escalate issues and be able to clearly explain situations and provide recommendations to Collections Supervisor in a timely fashion.
• Experience in handling bankruptcy accounts and procedures.

Nice To Haves

• 5-10 years of relevant/progressive work experience in similar field or industry
• Ability to understand, integrate and implement workflow and analytical solutions and directives as they become available.

Responsibilities

• Oversee >60 dpd, high risk and any potential skip account, ensuring timely intervention and management.
• Identify trends in delinquency and develop recovery initiatives.
• Assist supervisor in approving repossession referrals, ensuring compliance with guidelines.
• Develop targeted initiatives for late-stage delinquent accounts to reduce delinquency ratios.
• Prepare and assist with presentations and ad hoc analyses related to collections efforts and results.
• Assist supervisor with the team of collectors in order to achieve assigned KPIs.
• Develop initiatives to minimize bad debts and enhance collection processes.
• Provide regular reports on collection activities to management.
• Monitor bankruptcy accounts and always ensure compliance.
• Ensure adherence to statutes of limitation laws and FDCPA regulations.
• Implement and follow proper policies, procedures, risk mitigation activities, and operating controls.
• Closely monitor accounts related to potential bankruptcy, legal issues, military status, and SCRA compliance.
• Oversee accounts with missing liens to ensure compliance.
• Track vendor productivity against agreed KPIs and targets and monitor their performance.
• Develop and prepare KPI reports as requested.
• Participate in Kaizen projects to drive continuous improvement.
• Contribute to project teams by delivering tasks as needed.

Benefits

• Belonging at Toyota Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong.
• Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.
• Have a question, need assistance with your application or do you require any special accommodations? Please send an email to [email protected].
• At Toyota, we don’t just have a vision, but a group of talented, dedicated people who work hard every day to turn that vision into reality. Our mission is to build a future where everyone has the freedom to move. We believe that nothing is impossible. We have big dreams and persevere through any obstacles. We work together to create the future of mobility and make the world a better place.
• Toyota is a place for people who dream big and are determined to make those dreams a reality. We encourage innovation and look for people who will challenge the status quo in order to make the world a better place. We thrive on teamwork and collaboration and know diverse backgrounds, experiences and perspectives are not only the right thing for our people, they are a business imperative. Together, we’re empowered to forge our own paths — to be agile, curious and embrace a growth mindset and immerse ourselves in situations to gain new perspectives and to inspire bold, innovative ways of thinking and working. Our success as a company is directly tied to our team members’ success, and our collective ability to give back to society through an unwavering commitment to delight our customers and make people’s lives better. If you want to be part of the next-generation of innovations that help keep the world moving, then join us. And let’s start our impossible, together.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level