Senior Business Analyst, Late Stage Collection

Scotiabank•Ottawa, ON

1d•Onsite

About The Position

Working within Canada ScotiaHelps, responsible for the delivery of timely management reporting & analyses, enabling operations teams to make effective decisions to achieve the Bank’s credit loss & operations expense plans. This role is responsible for the design and development of analyses pertaining to collections performance for late stage collections. It identifies actionable insights to improve collection efforts and recoveries, working closely with the Senior Leadership team to drive improvements in collection strategies and action plans. The role also supports strategic initiatives in Collections Canada through data sourcing, manipulation, analyses, & visualizations, to maximize recoveries while minimizing cost to collect. It generates clear analyses & presentations to stakeholders and senior management that will enable intuitive and dynamic insights for decision-making. The Senior Business Analyst interacts closely with technology, business stakeholders, & external partners to leverage and optimize on reporting synergies, and works with stakeholders to establish requirements to respond to inquiries. The role supports stakeholders within collections through analyses on collections effectiveness, communicating trends & value-added insights. It is responsible for the design/execution of key strategic Reporting and Analytics projects to ensure critical data and reporting elements are included and all business needs are met. The Senior Business Analyst partners with various stakeholders (eg. Technology) to improve and optimize the reporting processes and keeps abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impact to the bank.

Requirements

Three years’ experience in a collections operations environment delivering performance reporting
Strong problem-solving, collaboration, and communication skills
Experience with reporting & statistical software packages such as SAS, R, SQL, Tableau & Power BI
Experience manipulating large and complex databases
Results driven individual with high level of curiosity and ability to dive into details without losing sight of the big picture
Exceptional organization skills to prioritize, manage, and implement a variety of competing initiatives, on a concurrent or staggered basis
A University degree in Economics, Finance, Industrial Engineer, Mathematics, Computer science, or Information technology related discipline.

Responsibilities

Responsible for the design and development of analyses pertaining to collections performance for late stage collections.
Identifies actionable insights to improve collection efforts and recoveries, working closely with the Senior Leadership team to drive improvements in collection strategies and action plans.
Publishes and monitors key performance indicator reports.
Investigates trends & clearly communicates results to management team and executives.
Supports strategic initiatives in Collections Canada through data sourcing, manipulation, analyses, & visualizations, to maximize recoveries while minimizing cost to collect.
Generates clear analyses & presentations to stakeholders and senior management that will enable intuitive and dynamic insights for decision-making.
Interacts closely with technology, business stakeholders, & external partners to leverage and optimize on reporting synergies.
Work with stakeholders to establish requirements to respond to inquiries.
Supports stakeholders within collections through analyses on collections effectiveness, communicating trends & value-added insights.
Responsible for the design/execution of key strategic Reporting and Analytics projects to ensure critical data and reporting elements are included and all business needs are met.
Partners with various stakeholders (eg. Technology) to improve and optimize the reporting processes.
Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impact to the bank.