Senior Manager - Reliability Engineering (Member Experience)

Netflix•,

112d•$548,000 - $899,000

About The Position

At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next. We are looking for a Senior Manager of Site Reliability Engineering to lead one of the most consequential infrastructure organizations at Netflix. This role owns two intersecting mandates: setting the reliability standards that the entire engineering organization builds to, and leading the SRE team supporting our streaming architecture. Netflix’s infrastructure is undergoing a fundamental shift. Infrastructure is quickly evolving towards a millions-of-agents ecosystem, with AI agents increasingly embedded in how we detect, diagnose, and remediate incidents; how we plan capacity; and how we evolve our reliability posture over time.

Requirements

12+ years in software/infrastructure, with 5+ years in senior SRE leadership.
Deep fluency in cloud-native scale (AWS/GCP, Containers, Service Mesh) and modern observability (Metrics, Tracing, Logging).
Proven ability to drive technical adoption across complex, decentralized organizations through influence rather than mandate.
Ability to navigate the "human-machine" boundary of automation and clearly articulate technical trade-offs to non-technical stakeholders.

Nice To Haves

Experience in streaming media, ad-tech, or high-scale gaming backends.
Hands-on design of LLM-based autonomous agents in production.
Familiarity with Netflix’s OSS ecosystem (Spinnaker, Atlas, Mantis) or Chaos Monkey.
Demonstrated experience improving SRE AI fluency.

Responsibilities

Build and scale a world-class SRE function, defining the operating model for how SREs partner with product and infrastructure teams.
Establish and socialize company-wide standards (SLIs/SLOs, Error Budgets) and publish transparent reliability scorecards to drive engineering accountability.
Collaborate with CDN, Playback, and Ads teams to eliminate systemic failures and translate technical reliability data into actionable business risk for executives.