Senior Manager, Relay Business

SoFi•San Francisco, CA

32d•$140,800 - $242,000

About The Position

SoFi is looking for someone data-driven and self-motivated who believes in our mission of helping people achieve their financial ambitions to join our Relay Business, a key pillar in SoFi’s Member Group Business Unit focused on delivering on our promise to help our 15M+ members achieve financial independence. In this role you will lead the strategy, operations and execution across a x-functional Relay Team, which is a top driver of growth and engagement for SoFi and a key contributor to SoFi’s strategy to be our member’s One-Stop-Shop. The Relay product includes Personal Financial Management tools, credit score monitoring, spend tracking & budgeting, and more.

Requirements

12+ years of experience overall across strategic and general management roles
Demonstrated track record of delivering business results and hitting OKRs
Strong focus on customer experience and insights
Excellent written and oral communicator
You’re a full stack “operator”: ability to both create and execute the business strategy; with clear objectives, but limited, ambiguous, or varied direction
Ability to influence and execute cross-functionally: leading and influencing colleagues over whom you have no direct authority, ultimately leading to timely tactical decision making to advance objectives for our business & members
A data-driven story teller: You know how to use data to lead you to the answer, with a keen ability to distill complex information clearly, in a way that brings people along. Strong written, through presentations and verbal communications.
You have a bias towards action: You recognize the bigger picture but do not let that stop you from making progress, identifying quick wins and being scrappy
You can juggle multiple priorities, and wear many hats: You are comfortable switching contexts and know how to self-prioritize to focus your limited time on the most impactful work
Member-first: You think in terms of end-to-end member experiences and are able to connect the dots between when something is good for our members it will be good for our business.

Nice To Haves

MBA or equivalent degree
Experience in Financial Services or Fintech
Experience in consulting, investment banking, growth-stage start up or in a similarly demanding role
Series 7 & 24 Licenses

Responsibilities

Support overall vision and strategy for the business area, partnering with leads across functions (e.g. Product, Marketing) and Member BU Leadership
Set and manage overall XFN team operations for Relay to execute against vision and strategy, and achieve OKRs
Manage the P&L for the area in partnership with Finance (business impact), in line with area goals and company goals
Develop and provide regular reporting on business performance/analytics and ensure timely communication to the Executive Team and the Board
Support legal/compliance approach for the area, partnering with leads in our legal department on how to safely execute against our vision
Partner with leads in our risk department on how to safely execute against our vision, including but not limited to financial, fraud/gaming, and operational risk
Keep a pulse on industry trends and competitor actions to ensure SoFi is winning on the market
Participate in business development and third-party partnership activities as needed with key stakeholders