Senior Manager, Regulatory Compliance Operations

Vancity • Vancouver, BC

14h • CA$122,400 - CA$158,400 • Hybrid

About The Position

As the Sr. Manager, Regulatory Compliance Operations, you will lead the design, implementation, and continuous improvement of the operational infrastructure that supports Vancity’s Regulatory Compliance function. You will ensure governance, reporting, issue tracking, documentation, and workflow coordination are efficient, consistent, and regulator-ready, enabling scalable and well-controlled compliance execution across the enterprise. This role is ideal for a strategic operator and people leader who brings strong governance expertise, operational rigor, and the ability to drive continuous improvement across complex compliance environments. This is a Full-time, Permanent role based at our Vancity head office and will report directly to the Director, Regulatory Compliance. While this position provides a hybrid work arrangement, you will be expected to be on-site for events and business demands.

Requirements

• Bachelor’s degree in Business, Finance, Risk Management, or a related field
• 8+ years of experience in regulatory compliance, risk management, governance, or operational management within financial services
• Proven experience designing and implementing governance frameworks, operational processes, or compliance infrastructure
• Strong understanding of regulatory compliance practices, controls, and reporting requirements
• Demonstrated ability to manage complex workflows, prioritize competing demands, and drive operational efficiency
• Experience developing KPIs, management reporting, and operational metrics to support decision-making
• Strong leadership experience with a track record of building and developing high-performing teams
• Excellent communication and stakeholder management skills with the ability to influence across functions

Nice To Haves

• Professional designation such as CPA, CRCM, or similar
• Experience with automation, workflow tools, or compliance technology platforms
• Familiarity with regulatory change management and enterprise governance practices

Responsibilities

• Leading the design and continuous improvement of operational processes, controls, and governance routines supporting regulatory compliance execution
• Owning governance infrastructure including committee support, reporting production, action tracking, and documentation standards
• Overseeing compliance-owned policies, procedures, inventories, logs, and repositories to ensure accuracy and consistency
• Managing regulatory intake, triage, and workflow coordination to support prioritization and escalation of compliance activities
• Developing and monitoring KPIs, operational metrics, and management reporting to enable informed decision-making
• Identifying process inefficiencies and implementing scalable solutions including automation opportunities
• Coordinating cross-functional stakeholders to ensure seamless compliance operations and execution
• Driving continuous improvement and operational excellence across the compliance function

Benefits

• Competitive rewards and benefits
• Flexible benefit packages that can be tailored annually
• 3-4 weeks of vacation per year, with additional days earned over time
• 2 extra stat holidays, plus care days for personal or family illness
• Health and dental benefits begin on your hire date, with three levels of coverage to choose from
• Defined Benefit Pension

What This Job Offers

• Job Type: Full-time
• Career Level: Manager