Senior Manager Regional Human Resources

TTEC

21h•Hybrid

About The Position

At Percepta, we bring first-class service across each market we support. As a Senior Manager Regional, Human Resources in (Locations may vary), you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. The Senior Human Resources Manager is responsible for the planning, development, implementation and administration of Percepta’s personnel, employee development, and employee relations within a specified Region. They will also work collaboratively and assist with compensation, benefits, and timekeeping processing and submission as needed. The Senior Human Resources Manager is responsible for multiple sites and HR Services programs.

Requirements

Bachelor’s degree in human resources or related field.
Master’s degree preferably in Human Resource Management or related field.
10 years of strong HR Generalist experience
7 years proven experience in an HR Management role
7+ years’ experience with emphasis on employee relations and recruitment
7+ years of experience in coaching employees and managing complex, difficult and emotional issues
7+ years’ experience in employment law, Region-specific (EEO, FMLA, ADA, Grievance, Tribunals, TUPE, etc.)

Responsibilities

Direct and manage a team of Human Resource staff responsible for administration, personnel file maintenance, and employee relations.
May have secondary dotted line management responsibilities for benefits, compensation, time- keeping and payroll employees as needed.
Follow the compensation program and work with the Global Compensation team to determine pay rates and annual merit increases based on performance results.
Direct and evaluate performance through the performance evaluation process, one-on-ones, corrective actions, etc.
Plan, direct and distribute workload to department members.
Collaborate with senior leadership, managers, and team leaders to spread human resources competencies throughout the organization.
Clearly understand and communicate the organization’s mission and values.
Manage the functional areas of Employee Relations and Administration, and Workers for each location within the specified region.
Partner with Corporate HR to direct the development, implementation and maintenance of employment law policies and programs including Equal Employment Opportunity to ensure compliance.
Responsible for leadership training on HR related topics such as employee relations, harassment, policies and changes, etc.
Implement programs as developed and directed by Corporate HR.
Work on improving own skills; leadership, mentoring/coaching, applicable laws and regulations, best practices, etc.
Support and sustain a positive work environment that fosters team performance through own work and behavior.
Provide and facilitate development opportunities for staff members.
Work closely and collaboratively with Global team, ensuring communication, transparency, and best practices across all regions, locations, and the globe.
Must be able to maintain the strictest confidentiality.
Must be able to interact with vendors and customers and represent Percepta professionally with all outside organizations.
Ability to travel as needed, both domestically and internationally with little notice.