Senior Manager Regional Claims

Texas Mutual•Austin, TX

14h•Hybrid

About The Position

At Texas Mutual Insurance Company, one of the Best Companies to Work for in Texas, we are committed to creating a stronger, safer Texas. We are looking for a dynamic and experienced Senior Manager Regional Claims to lead our Austin regional claim operations. In this critical leadership role, you will provide strategic direction, guidance, and oversight to a dedicated team of claims professionals. You are a leader who empowers your team by fostering a culture of active listening, mutual trust, and accountability — where curiosity is valued and learning from experience drives continuous growth. You will identify skills gaps, champion talent development, and help your team navigate evolving priorities with clarity and confidence. You will ensure the quality, timeliness, and compliance of integrated claim services while collaborating cross-functionally to align regional operations with divisional goals. You bring a strategic mindset, a passion for developing people, and a genuine desire to make a meaningful difference in the lives of injured Texas workers. Relocation assistance is available for qualified candidates.

Requirements

A proven leader who builds trust through open communication, accountability, and closed feedback loops
Strategic thinker with strong organizational, analytical, and communication skills
Passionate about mentoring and developing talent in a supportive, growth-oriented environment
Energetic collaborator who models adaptability and encourages proactive adoption of new approaches
Committed to delivering exceptional outcomes for injured workers and policyholders
Bachelor's degree or equivalent education, training, or experience.
At least 7 years of progressive claims experience (Texas preferred) or equivalent education, training, or experience.
At least 3 years of leadership experience.

Nice To Haves

Texas workers' compensation or all lines adjuster's license.
Industry-related designation.

Responsibilities

Manage quality, timeliness, and compliance of integrated claim services across the assigned region, ensuring alignment with the Texas Workers' Compensation Act, DWC rules, and internal procedures.
Participate in divisional and regional planning, special project implementation, and strategic initiatives.
Analyze claim volume and aggregate trends, adjusting workflows as needed.
Create an environment where feedback flows freely, using those insights to spot trends early, and take decisive action that is meaningful for your teams and the operation you serve.
Recruit, retain, coach, and mentor employees.
Foster a culture of active listening, open communication, and accountability — creating space for questions, feedback, and continuous learning.
Set and communicate clear performance and behavioral expectations.
Identify skills gaps, provide regular feedback, and build development plans that position your team for future success.
Evaluate and make recommendations on organizational structure and processes.
Identify process improvements and communicate opportunities to executive leadership.
Contribute to the development and implementation of divisional goals, policies, standards, procedures, and budgets — advising management on operational and financial issues as needed.