Claims Operations Manager Senior
About The Position
The Operations Optimization Manager will be responsible for analyzing, designing, and implementing process improvements to enhance operational efficiency and effectiveness. Reporting to the Director of Claims Transformation, this role will focus on optimizing workflows, reducing costs, and improving delivery, with a strong emphasis on the Gallagher Bassett (GB) claims payment process. The ideal candidate will have a deep understanding of the current GB claims process for payments and will work closely with cross-functional teams to identify opportunities for improvement and implement solutions that align with organizational goals.
Requirements
- Typically Requires a University Degree or equivalent experience and minimum 8 years prior relevant experience.
Nice To Haves
- Bachelor’s degree in Business Administration, Operations Management, or a related field. Master’s degree preferred.
- Minimum of 5 years of experience in operations management, process improvement, or a related role.
- Strong understanding of the GB claims process for payments is highly preferred.
- Proven track record of leading successful optimization projects.
- Strong analytical and problem-solving skills.
- Excellent project management and organizational abilities.
- Proficiency in process improvement methodologies (e.g., Lean, Six Sigma).
- Familiarity with claims management systems and payment processing tools.
- Exceptional communication and interpersonal skills.
- Strategic Thinking.
- Attention to Detail.
Responsibilities
- Evaluate existing operational processes, with a focus on the GB claims payment process, to identify inefficiencies and areas for improvement.
- Develop and implement strategies to streamline workflows, reduce processing times, and enhance accuracy.
- Lead and manage optimization projects from inception to completion, ensuring timely delivery and alignment with business objectives.
- Collaborate with stakeholders to define project scope, goals, and deliverables.
- Analyze operational data to identify trends, bottlenecks, and opportunities for improvement.
- Develop and present reports to senior management, highlighting key findings and recommendations.
- Work closely with claims teams, IT, finance, and other departments to ensure seamless integration of process improvements.
- Act as a liaison between operations and other business units to align optimization efforts with organizational goals.
- Identify opportunities to leverage technology and automation to improve operational efficiency.
- Partner with IT teams to implement and test new tools and systems.
- Develop training materials and conduct workshops to ensure successful adoption of new processes and systems.
- Manage change initiatives to minimize disruption and ensure smooth transitions.
Benefits
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training programs
- Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
- Charitable matching gift program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
