Senior Claims Manager

CHRISTIAN BROTHERS SERVICES•Romeoville, IL

1d•Onsite

About The Position

Join Christian Brothers Services, a mission-driven organization supporting Catholic ministries nationwide. Our Risk Solutions division is seeking a strategic and experienced Senior Claims Manager to provide leadership, oversight, and governance for our Risk Pooling Trust claims program. In this role, you will lead claims strategy across workers’ compensation and property & casualty programs, oversee TPAs and vendor performance, support Trust members through complex claims matters, and help drive outcomes that align with Trust standards and member expectations. If you are an experienced claims professional with strong leadership, analytical, and relationship management skills, we invite you to bring your expertise to our team.

Requirements

Bachelor’s degree or equivalent combination of education and experience
8+ years of experience in workers’ compensation and/or property & casualty claims, including claim oversight
Strong background in claims strategy, litigation oversight, reserve management, and vendor governance
Experience managing TPAs, defense counsel, and claims-related vendors
Excellent analytical, negotiation, and problem-solving skills
Strong verbal and written communication skills with a customer-service mindset
Ability to work independently while making sound business decisions on complex matters

Nice To Haves

Experience supporting member education, claims training, or risk mitigation initiatives preferred

Responsibilities

Provide strategic leadership on workers’ compensation and property & casualty claims, including claim philosophy, reserving adequacy, litigation strategy, and portfolio oversight
Exercise settlement and reserve authority up to $250,000, including approval of significant reserve changes and exception handling
Represent the Trust in mediations and settlement conferences, setting negotiation strategy and evaluating risk exposure
Offer advanced guidance and support to Trust members on complex or sensitive claims, including exposure analysis and risk mitigation opportunities
Conduct claims file audits and evaluate TPA performance through scorecards, KPIs, and compliance reviews
Oversee defense counsel relationships, including litigation strategy, budgeting, and performance management
Partner with Account Managers and Loss Control teams to identify claim trends and develop educational resources, training materials, and webinars
Review and analyze claims program spending, including indemnity, medical, legal, and vendor costs, to identify savings opportunities and efficiency improvements