Senior Claims Manager

Trisura Guarantee Insurance Company•Oklahoma City, OK

About The Position

At Trisura, we expect more because we believe it can be done better. Trisura brings innovative solutions and expertise through a select network of both national and regional brokerage firms. Trisura is a growth-oriented team with a commitment to attracting and retaining exceptional talent. Our growth has awarded us accolades, and our entrepreneurial style and niche market position ensure that our people see the results of their hard work reflected in the company’s success. As our organization continues to grow, we are investing in enterprise-wide process maturity, system governance, and delivery excellence to support scalable and compliant operations. This position is responsible for overseeing and managing losses directly handled by claims professionals across a nationwide portfolio encompassing multiple policy forms and exposure types, with the primary focus being commercial auto - trucking (interstate and intrastate exposures). Successful candidates will have the ability to balance the daily needs of the team, our insureds, and business partners while upholding the highest standards of integrity and honesty. This position plays a key role in protecting Trisura’s brand while fostering strong working relationships with internal and external parties. A deep understanding of insurance regulations, strategic oversight of claims from inception through resolution, good faith claims handling practices, coverage and liability analysis, pre-trial and trial strategy, and the roles and responsibilities of Third-Party Administrators, as well as a dedication to serving our insureds, is required.

Requirements

Minimum of five (5) years of claims management or supervisory experience involving complex casualty (high exposure/severity, complicated liability profile, legal and jurisdictional complexity, etc.)
Minimum of ten (10) years of direct claims handling experience in commercial auto – trucking (interstate and intrastate exposures)
Bachelor’s degree in risk management, business administration, finance, or related field preferred
Active, in-good-standing resident state multi-line adjuster license
Proficiency with Microsoft Office products

Nice To Haves

insurance designations are a plus

Responsibilities

Provide strategic oversight and guidance to claims administrators operating within a delegated authority framework, ensuring appropriate application of coverage, investigation, evaluation, mitigation, and resolution.
Consult on coverage analysis, liability assessment, reserving strategy aligned with Trisura’s reserving philosophy, and overall resolution approach.
Identify matters requiring internal escalation and initiate cash calls to facilitate timely funding from cedents.
Maintain detailed documentation of oversight activity, communications, and key decision, actively monitoring claim progression to ensure alignment with Trisura’s interests.
Engage proactively with claims administrators beyond referred matters through regular meetings, file reviews, structured touchpoints, and participation in audit kick-off and wrap-up meetings.
Contribute to ongoing training initiatives and remain current on emerging trends – sharing subject matter insights with the team.
Serve as Trisura’s primary point of contact for claim matters associated with assigned program(s), and is responsible for responding to requests with accurate, complete, and timely information.
Participate in new-business and renewal roundtables, program reviews, and lead new or transfer program implementation meetings with engaged claims administrator.
Analyze claims data, audit results, and performance trends to actively manage the assigned portfolio and communicate findings, risks, and recommendations in a manner appropriate for the audience and required level of detail.
Travel as necessary to support mediations, trials, or other claim-related matters.
Perform other duties as required or assigned which are reasonably within the scope of the duties in this job description.